Senior Specialist, North America Export

MSD • Upper Gwynedd Township, PA

2d • $106,200 - $167,200 • Hybrid

About The Position

The Senior Specialist, North America Export serves as a primary contact for customers and internal stakeholders regarding U.S. export orders, related financial transactions, and customer forecasts. The role is responsible for overall customer satisfaction for an assigned region and proactively manages intercompany orders and customer inquiries, including sales to Company entities around the world, joint ventures, divestiture customers, donations, and other unique third-party customers.

North America Manufacturing Logistics supports manufacturing operations from the inbound movement of raw materials through shipment of finished goods. The position works with customers and Planning & Logistics organizations to support forecast accuracy, product availability, shipping arrangements, order status, and accurate and timely export documentation. It also contributes to practical solutions for order issues and to continuous improvement initiatives.

Requirements

• Bachelor’s degree in supply chain, logistics, or a related field and a minimum of 5 years of experience in supply chain; alternatively, a high school diploma and a minimum of 9 years of experience may be considered in lieu of the degree.
• Significant experience with ERP-based order-to-cash management.
• Understanding of freight terms and execution across all modes of transportation, including trade compliance concepts.
• Ability to work independently or as part of a team of globally located colleagues.
• Strong interpersonal and communication skills.
• Critical-thinking ability to solve problems and develop solutions for time-sensitive operational challenges.
• Skills listed include business process improvements, customer delivery, data analysis, enterprise resource planning (ERP), freight logistics, international trade compliance, inventory management, logistics operations, manufacturing supply chain, performance metrics, production planning, project management, regulatory compliance, shipment tracking, shipping contracts, supply chain management, supply chain operations, and transportation management.

Nice To Haves

• Significant experience with SAP ECC and GTS.
• Familiarity with pharmaceutical industry operations, terms, and practices.

Responsibilities

• Receive, validate, acknowledge, and manage incoming customer forecasts and export orders for the assigned customer base.
• Work with customers and appropriate Planning & Logistics organizations to ensure forecast accuracy, product availability, shipping arrangements, and overall order status.
• Communicate order-status changes to appropriate individuals and customers across the supply chain.
• Generate required shipment documentation accurately and on time, and submit it to appropriate customer contacts, including documents accompanying shipments and documents transmitted for customs clearance.
• Maintain knowledge of current procedures and business issues to develop effective, practical solutions to customer orders, complaints, and inquiries.
• Identify and implement business process changes consistent with departmental or Company continuous improvement initiatives.

Benefits

• Medical, dental, and vision healthcare and other insurance benefits for employees and family.
• Retirement benefits, including 401(k).
• Paid holidays, vacation, compassionate days, and sick days.
• Eligible for annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior