North America Benefits Senior Specialist

Prysmian•Highland Heights, KY

5d•Onsite

About The Position

On Prysmian’s Total Rewards team, we go beyond administering benefits—we design meaningful experiences that support employees at every stage of life. We are seeking a Senior Benefits Specialist who brings strong benefits administration expertise, a service-oriented mindset, and the ability to manage details with accuracy, discretion, and urgency. This is a hands-on role where you will support the day-to-day administration of Prysmian’s health and welfare programs, retirement-related processes, leave of absence coordination, vendor interactions, employee inquiries, and compliance activities. The ideal candidate is highly organized, collaborative, analytical, and comfortable balancing routine administration with escalated employee and HR partner needs.

Requirements

4–6 years of experience in benefits administration
Strong working knowledge of self-insured health and welfare benefits, leave of absence administration, and employee benefit processes
Experience working with benefits vendors, carriers, TPAs, HRIS platforms, and payroll teams
Strong Excel skills, including data validation, reconciliations, pivot tables, lookups, and reporting
Familiarity with benefits compliance requirements, including ERISA, ACA, HIPAA, COBRA, FMLA, ADA, and applicable state leave programs
Ability to manage multiple priorities, meet deadlines, and follow through on details in a fast-paced environment
Excellent communication, customer service, problem-solving, and follow-up skills
High degree of professionalism, discretion, and confidentiality when working with sensitive employee information

Responsibilities

Support day-to-day administration of health and welfare plans, wellness programs, voluntary benefits, and related employee benefit processes across North America
Respond to employee, manager, and HR Business Partner inquiries, providing timely, accurate, and service-focused support
Research and resolve escalated benefit issues by partnering with vendors, payroll, HRIS, and internal stakeholders
Support annual enrollment, new hire enrollment, life event changes, eligibility updates, and employee communications
Perform regular audits and reconciliations to ensure eligibility, enrollment, payroll deduction, and vendor data accuracy
Use Excel and reporting tools to analyze benefit data, identify discrepancies, and support corrective action
Prepare recurring and ad hoc reports, summaries, and tracking documents for the Benefits Manager and Total Rewards leadership
Support leave of absence administration, including FMLA, ADA, state leave programs, company leave policies, and return-to-work coordination
Partner with employees, HR Business Partners, payroll, and external vendors to help ensure accurate, timely, and compliant leave processing
Track cases, follow up on outstanding items, and escalate complex matters to the Benefits Manager as appropriate
Serve as a key liaison with carriers, administrators, TPAs, and other benefit vendors to resolve employee and plan administration issues
Monitor vendor follow-up items, service issues, and process gaps, escalating trends or concerns to the Benefits Manager
Support vendor implementations, renewals, file feeds, testing, and ongoing process improvements
Assist with compliance-related activities, including required notices, plan documentation, audits, reporting, and recordkeeping
Support Form 5500, ACA, COBRA, HIPAA, ERISA, and other benefit compliance processes in partnership with the Benefits Manager, legal, vendors, and consultants
Maintain strong attention to detail and confidentiality when handling employee information, benefit records, and sensitive matters