Senior Specialist, Microsoft 365

Blue Bird Corporation•Macon, GA

4h•Onsite

About The Position

The Senior Specialist, Microsoft 365 is responsible for leading the implementation, administration, adoption, and continuous improvement of Microsoft tools across Blue Bird Corporation. This role serves as the internal subject matter expert for Microsoft 365 and related Microsoft technologies, helping business teams improve productivity, collaboration, automation, communication, and security. The Microsoft Specialist will partner with IT, Human Resources, Operations, Finance, Legal, Engineering, Sales, and other business functions to identify needs, implement solutions, manage updates, train users, and ensure Blue Bird is maximizing the value of its Microsoft technology investment.

Requirements

Strong working knowledge of Microsoft Teams, SharePoint, OneDrive, Outlook, Forms, Planner, Lists, Power Automate, Power Apps, and Microsoft 365 administration concepts.
Experience leading technology rollouts, user adoption initiatives, process improvement projects, or business systems implementations.
Ability to explain technical information clearly to non-technical users and provide practical guidance to employees at all levels of the organization.
Strong troubleshooting, documentation, organization, and project coordination skills.
Ability to manage multiple priorities, work independently, and collaborate effectively with cross-functional teams.
Must stay current on Microsoft roadmap updates, product releases, security changes, Copilot capabilities, and new Microsoft 365 features that may impact Blue Bird users or business processes.
Must develop and deliver internal training materials, user guides, quick reference tools, office hours, and adoption sessions to support effective use of Microsoft applications across the organization.
Must participate in ongoing professional development related to Microsoft 365, Power Platform, security, governance, AI-enabled productivity tools, and change management.
Technology Enablement: Helps employees use Microsoft tools to work more efficiently, collaborate better, and simplify daily processes.
Business Partnership: Builds strong relationships with leaders and users to understand needs and deliver practical solutions.
Change Leadership: Drives adoption of new tools and updates through communication, training, and follow-through.
Continuous Improvement: Identifies opportunities to streamline processes, reduce manual work, and improve digital workflows.
Customer Service: Provides responsive, clear, and professional support to employees across the organization.
Security and Governance Mindset: Balances ease of use with appropriate controls, permissions, documentation, and compliance expectations.
Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field, or equivalent combination of education and experience.
Three or more years of experience administering, implementing, supporting, and driving adoption of Microsoft 365 tools in a business environment.
All candidates must be a U.S. citizen or permanent resident.
Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

Nice To Haves

Microsoft certification required within a defined period after hire if not already held, with preferred credentials including Microsoft 365 Certified: Fundamentals, Microsoft 365 administrator-related certifications, Teams administration, Power Platform Fundamentals, Power Platform App Maker, or other relevant Microsoft credentials.
Experience with Microsoft Entra ID, security groups, conditional access concepts, licensing administration, and basic compliance or data governance practices.
Experience supporting manufacturing, transportation, automotive, or multi-site business environments.
Experience developing business process automation, dashboards, forms, workflows, or low-code applications using Microsoft tools.
Familiarity with change management and employee communications related to technology adoption.
Ability to anticipate and understand customer needs and provide guidance
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Strong project management skills. Exposure to difficult or complex projects a plus.
Ability to influence stakeholders
Effective communication and ability to communicate complex details in a clear manner.
Flexible workspaces and work hours to help you unleash the best you.
Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

Responsibilities

Lead the implementation, configuration, and optimization of Microsoft 365 tools, including Teams, SharePoint, OneDrive, Outlook, Forms, Planner, Power Automate, Power Apps, Viva, and related applications.
Drive Microsoft updates, releases, enhancements, and feature adoption by evaluating changes, assessing business impact, coordinating testing, communicating updates, and supporting rollout plans.
Partner with business leaders and functional teams to understand operational needs and recommend Microsoft-based solutions that improve workflow efficiency, collaboration, data access, document management, and employee productivity.
Develop and maintain governance standards for Microsoft tools, including naming conventions, permissions, data retention practices, site ownership, Teams structure, shared document practices, and security expectations.
Serve as a liaison between IT and business users to translate business needs into practical Microsoft solutions and ensure implementations are aligned with Blue Bird priorities.
Provide hands-on support, troubleshooting, and guidance for Microsoft applications, escalating technical issues when appropriate and ensuring timely resolution.
Create and deliver user training, quick reference guides, communications, and adoption materials to help employees effectively use Microsoft tools.
Identify opportunities to automate manual processes using Power Automate, Power Apps, Forms, Lists, and other Microsoft capabilities.
Monitor Microsoft roadmap changes, service health notifications, licensing opportunities, and emerging features to keep Blue Bird current on relevant capabilities.
Maintain documentation for system configurations, business processes, governance decisions, training resources, and support procedures.
Support Microsoft security, compliance, and access management practices in partnership with IT security and infrastructure teams.
Measure adoption and effectiveness of Microsoft tools through usage data, feedback, training participation, and business outcomes.