Senior Specialist, Marketing Program Operations

Attentive

4h•$90,000 - $100,000

About The Position

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role We're looking for a Senior Specialist, Marketing Program Operations to join the Marketing PMO team and help drive flawless execution across the full marketing organization. We're looking for someone with marketing and/or creative operations experience who can operate as a strategic partner and keep complex, cross-functional work moving. A core focus of this role is creative operations: you'll serve as the primary liaison between marketing program owners and the creative team, ensuring every campaign, launch, and activation has the creative assets it needs to execute on time. From webinar slides to email templates, paid ad creative to event materials, you'll own the bridge between strategy and production of design, copy, and motion deliverables. This role will also have the opportunity to program manage many of Attentive’s integrated campaigns and product launches.

Requirements

3-4 years of experience in marketing operations, campaign management, or a creative operations role
Strong project management fundamentals with the ability to manage multiple concurrent workstreams
Comfort acting as a liaison between creative and non-creative stakeholders
Proactive communicator who can surface problems early and come with solutions
Familiarity with project management tools (Monday.com), AI tools (Claude, ChatGPT), Google suite
Comfort working in a fast-paced environment

Responsibilities

Act as the connective tissue between marketing program owners and the creative team, processing creative briefs and assigning work to designers. May also coordinate with our agency partners.
Maintain visibility into the creative team's capacity and intake pipeline, flagging conflicts and prioritization decisions proactively
Partner with campaign drivers across Growth, Customer, Product Marketing, Events, and Content Marketing to ensure creative is delivered for key milestones
Support integrated campaign and product launch planning end-to-end: develop project plans, assign owners and timelines, coordinate across stakeholders, and hold teams accountable to on-time delivery
Serve as a strategic thought partner, identifying gaps in process or resourcing, and then recommending and building AI-first solutions that enable the team to work faster
Create and maintain source-of-truth program management documents and share clear status updates with stakeholders
Ensure nothing falls through the cracks, and fold lessons learned back into future projects