Senior Specialist, IRIS Consulting (La Crosse County, WI)

Molina Healthcare•Long Beach, WI

5d•Remote

About The Position

The Senior Specialist, IRIS Consulting (IRIS Consultant) partners with people enrolled in Wisconsin’s IRIS Program and the TMG IRIS Consultant Agency. This is a remote, home-based position serving participants in the community, with regularly scheduled in-person visits in participants’ homes and communities. The role helps older adults and people with disabilities navigate the self-directed Medicaid long-term care program, identify their goals, and develop customized plans related to areas such as employment, housing, health, safety, community membership, transportation, and relationships. The consultant provides program orientation, connects participants with community resources and natural supports, supports person-centered planning, and helps participants manage their IRIS budgets and related paperwork. The role also coordinates with fiscal employer agencies and other partners, documents activities in the WISITs data system, and maintains trusting relationships while communicating program requirements and changes. The position includes regular collaboration with IRIS Consultant Agency colleagues and a supervisor.

Requirements

At least 4 years of experience related to delivering social services to target populations, including older adults and people with intellectual and/or physical disabilities, or an equivalent combination of relevant education and experience.
Bachelor’s degree in social work, psychology, human services, counseling, nursing, special education, or a closely related field; alternatively, 4 years of commensurate experience if no degree.
Valid and unrestricted driver’s license, reliable transportation, and adequate auto insurance for job-related travel, unless otherwise required by law.
Knowledge of long-term care programs and familiarity with self-determination, person-centered planning, and community-based service coordination.
Ability to work independently with minimal supervision while managing multiple priorities, deadlines, and participant needs.
Strong problem-solving, critical-thinking, and decision-making skills, including identifying risks, evaluating options, and recommending next steps.
Strong verbal and written communication skills and ability to build effective relationships with participants, families, providers, and internal partners.
Ability to adapt communication and work style to diverse settings, populations, personalities, and sensitive personal situations.
Resourcefulness in researching community resources, resolving issues, and supporting access to services and natural supports.
Proficiency with Microsoft Office and other technology used for documentation, communication, reporting, and data entry in online systems and databases.
Ability to model consistency, provide peer support, and reinforce established policies, procedures, and service expectations.

Nice To Haves

Experience supporting onboarding, mentoring, training, or peer development activities.
Experience participating in committees, special projects, quality initiatives, or process improvement efforts.
Strong working knowledge of IRIS program operations, documentation expectations, and company policies and procedures.

Responsibilities

Meet in person with each IRIS participant at least four times per year, including one required annual visit in the participant’s home.
Be available to participants upon request, consistent with the self-directed nature of the IRIS program.
Provide program orientation to new participants, including explaining rights and responsibilities, verifying legal documents, completing employee paperwork, and discussing responsible use of public funds.
Explore participants’ goals, relationships, community connections, employment interests, Self-Directed Personal Care awareness, and backup support plans.
Help participants identify personal outcomes and ensure plans meet those outcomes while remaining within IRIS budgets and program requirements.
Document orientation and planning activities in WISITs within 48 business hours of participant visits.
Research and share community resources and natural supports relevant to participants’ individual outcomes.
Document plan progress and changes in the plan and data system when participants request modifications.
Complete Budget Amendment or One-Time Expense paperwork when required by a participant’s circumstances and budget.
Educate participants on reading and interpreting monthly budget reports so they can operate within budget.
Coordinate between the Fiscal Employer Agency and IRIS Consultant Agency, including assisting with provider billing, locating support brokers, tracking receipts, ensuring workers are paid, and mitigating potential risks or conflicts of interest.
Develop trusting relationships with participants and communicate program changes and compliance requirements effectively.
Maintain confidentiality and HIPAA compliance.
Collaborate with other IRIS Consultant Agency staff to support successful implementation of participants’ plans.
Attend monthly in-person team meetings with other IRIS Consultants and the supervisor, and participate in weekly phone check-ins with the supervisor when scheduled.
Perform other duties as assigned.