Senior Specialist, Global Gaming Learning and Development

Carnival Corporation•Miami, FL

4d•Hybrid

About The Position

The Learning and Development Specialist is a strategic partner in fostering a culture of continuous improvement, active listening, and lifelong learning across the organization. The position develops impactful learning experiences for shipboard and shoreside teams to support employee engagement, operational excellence, and talent development. It works cross-functionally with Operations, Accounting, Marketing, and Brand teams to align training initiatives with business objectives, guest experience standards, and employee growth. The role spans the Global Gaming function and influences learning practices across diverse teams and environments. It evaluates training needs and effectiveness, integrates brand learning systems and resources, and adapts learning solutions to operational requirements. It also leads cross-functional projects, manages training resources and budgets, and promotes collaboration and organizational growth. The position may initially have no direct reports. This is an in-office position based at a designated Carnival office in South Florida. Employees work in the office Tuesday through Thursday and may work from home Mondays and Fridays. Candidates must be located in or willing to relocate to the Miami/Ft. Lauderdale area. Travel is less than 25%, with shipboard travel likely. Work is primarily in a climate-controlled environment with minimal safety or health hazards.

Requirements

Bachelor’s degree in Human Resources, Education, Organizational Development, or a related field.
Three to five years of experience in learning and development.
Ability to design and deliver engaging training through in-person, virtual, and e-learning modalities.
Strong interpersonal and communication skills, including the ability to influence and collaborate across organizational levels.
Proficiency with learning management systems (LMS), instructional design tools, and performance evaluation methodologies.
Project management skills and ability to prioritize and manage multiple initiatives simultaneously.
Passion for employee development, organizational growth, and meaningful learning experiences.
Must be located in or willing to relocate to the Miami/Ft. Lauderdale area.

Nice To Haves

Advanced degree or certifications in learning and development or instructional design.
Learning and development experience in a corporate, hospitality, or maritime environment.

Responsibilities

Collaborate with Operations, Accounting, and Marketing to assess needs and identify skill gaps and training requirements.
Design, implement, and facilitate accessible, relevant training programs for shipboard employees using available learning systems.
Partner with Brand teams to evaluate and integrate brand-owned learning systems and materials into shipboard training strategies.
Customize brand resources for the onboard Casino team in alignment with brand standards and operational goals.
Promote career development, service delivery, and employee retention through targeted learning initiatives.
Maintain an understanding of company values, culture, and strategic direction so training reinforces desired behaviors and outcomes.
Monitor, assess, and report on training effectiveness using qualitative and quantitative measures, and improve programs based on feedback and performance data.
Track learning and development trends, emerging technologies, and best practices to improve training offerings.
Foster a collaborative and inclusive learning environment that encourages feedback, innovation, and personal growth.
Manage multiple projects and stakeholders, ensuring timely delivery and alignment with organizational priorities.
Lead cross-functional initiatives involving Operations, HR, and Brand teams; manage training resources, including budgets for programs and technology platforms.
Support succession planning and leadership development through aligned learning programs.

Benefits

Medical, dental, and vision plans
Employee Assistance Program and other mental health resources
Company-paid term life insurance and disability coverage
401(k) plan with company match
Employee Stock Purchase plan
Eight company-wide holidays and two floating holidays for eligible employees
Vacation time, with accrual based on employee level and tenure
Annual sick time for eligible employees
Complimentary stand-by cruises, employee discounts on confirmed cruises, and special rates for family and friends
Personal and professional learning and development resources
Tuition reimbursement
On-site fitness center at the Miami campus
Annual cash bonus program for non-sales roles