Senior Specialist, Global Gaming Learning and Development

Carnival Corporation•Miami, FL

4d•Hybrid

About The Position

The Learning and Development Specialist is a strategic partner in building a culture of continuous improvement, active listening, and lifelong learning. The role develops and delivers learning experiences for shipboard and shoreside teams to support employee engagement, operational excellence, talent development, and exceptional guest experiences. It works across Operations, Accounting, Marketing, and Brand teams to align training with business objectives and organizational priorities. The position spans the Global Gaming function and supports training practices across diverse locations and working environments. The Specialist assesses training needs, integrates brand-owned learning systems and materials, evaluates program effectiveness, and adapts learning initiatives to operational realities. The role also leads cross-functional projects, coordinates stakeholders and resources, and contributes to career development, succession planning, leadership development, employee retention, and service delivery. It may initially have no direct reports. This is an in-office position based at a designated Carnival office in South Florida. Employees work there Tuesday through Thursday and may work from home on Mondays and Fridays. Candidates must be located in or willing to relocate to the Miami/Ft. Lauderdale area. Travel is less than 25%, with shipboard travel likely. The work is primarily in a climate-controlled environment with minimal safety or health hazards; it requires remaining at a desk and/or computer for extended periods, with reasonable adjustments offered.

Requirements

Bachelor’s degree in Human Resources, Education, Organizational Development, or a related field.
3–5 years of experience in learning and development; corporate, hospitality, or maritime experience is preferred.
Demonstrated ability to design and deliver engaging training using in-person, virtual, and e-learning platforms.
Strong interpersonal and communication skills, with the ability to influence and collaborate across all organizational levels.
Proficiency in learning management systems (LMS), instructional design tools, and performance evaluation methodologies.
Proven project management skills and ability to prioritize and manage multiple initiatives simultaneously.
Passion for employee development, organizational growth, and meaningful learning experiences.
Must be located in or willing to relocate to the Miami/Ft. Lauderdale area.
Ability to work from a designated Carnival South Florida office Tuesday through Thursday each week; work from home is permitted Mondays and Fridays.

Nice To Haves

Advanced degree or certifications in learning and development or instructional design.
Experience in a corporate, hospitality, or maritime environment.
Experience integrating brand-specific learning systems and adapting training to operational needs.

Responsibilities

Collaborate with Operations, Accounting, and Marketing to assess needs and identify skill gaps and training requirements across shipboard and shoreside teams.
Design, implement, and facilitate accessible, relevant training programs using available learning systems and in-person, virtual, and e-learning modalities.
Partner with Brand teams to evaluate and integrate brand-owned learning systems and materials into shipboard training strategies.
Customize and use brand resources to improve learning for the onboard Casino team while maintaining alignment with brand standards and operational goals.
Champion learning initiatives that promote career development, improve service delivery, and increase employee retention.
Maintain understanding of company values, culture, and strategic direction so training reinforces desired behaviors and outcomes.
Monitor, assess, and report on training effectiveness using qualitative and quantitative metrics, and improve programs based on feedback and performance data.
Stay current on learning and development trends, emerging technologies, and best practices.
Foster a collaborative and inclusive learning environment that encourages feedback, innovation, and personal growth.
Manage multiple projects and stakeholders, prioritize work, and ensure timely delivery aligned with organizational priorities.
Lead cross-functional initiatives involving Operations, HR, and Brand teams; manage training resources, including budgets and technology platforms.
Contribute to succession planning and leadership development and promote consistent learning practices across the Global Gaming function.

Benefits

Cost-effective medical, dental, and vision plans.
Employee Assistance Program and other mental health resources.
Company-paid term life insurance and disability coverage.
401(k) plan with company match.
Employee Stock Purchase plan.
Annual cash bonus program for non-sales roles; sales roles have an incentive plan.
Company-wide holidays and floating holidays for full-time and part-time employees with benefits.
Vacation time, with accrual based on level, employment status, and tenure.
Sick time for full-time employees; part-time employees with benefits receive time based on hours worked.
Complimentary stand-by cruises, employee discounts on confirmed cruises, and special rates for family and friends.
Personal and professional learning and development resources, including tuition reimbursement.
On-site fitness center at the Miami campus.