Senior Specialist - Customer Care

Wesco • Kent, WA

9d

About The Position

The Senior Specialist - Customer Care is part of Wesco’s Centralized Customer Care organization, specializing in supplier invoice resolution. The role focuses on identifying root causes of discrepancies between purchase orders and supplier invoices, advising Accounts Payable on appropriate resolutions, and processing offsetting transactions—including inventory and cost adjustments. Work is largely self-directed within Wesco’s internal policies and Customer Care standard operating procedures.

Requirements

• High school degree or equivalent required.
• At least three years of related experience required.
• Strong time-management skills, including the ability to prioritize customer issues and resolve them with positive outcomes.
• Solid interpersonal skills and ability to work effectively in a diverse working environment.
• Effective verbal and written communication skills.
• Ability to work well under pressure.
• Strong attention to detail.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally.
• Computer literacy, including effective working skills in Microsoft Word, Excel, and email.
• Data-entry and typing skills.
• Ability to establish and maintain cooperative working relationships with people contacted in the course of work.
• Ability to organize work for timely completion.
• Ability to research and analyze a variety of information.

Nice To Haves

• Associate degree (U.S.) or college diploma (Canada) preferred.
• Five years of related experience preferred.
• Two years of experience with Oracle or another large integrated financial system preferred.
• Higher-level accounting knowledge strongly preferred, including understanding of income statements, general ledger accounts, balance sheets, sales, and margin.
• Strong Microsoft Excel experience preferred.
• Ability to travel up to 25%.

Responsibilities

• Research and resolve supplier invoice discrepancies between Wesco purchase orders and supplier invoices with little supervision.
• Resolve discrepancies holistically by processing offsetting transactions, including inventory cost adjustments and historical corrections to customer billings.
• Serve as the supplier invoice resolution subject matter expert for field Sales and Operations teams.
• Liaise with Sales, Operations, Inventory Management, and Accounts Payable to research and resolve payables issues and communicate resolutions to Accounts Payable.
• Organize and manage a large volume of discrepancies across numerous branches, work with field employees, and escalate issues to field management when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED