Senior Specialist, Communications (USON and Provider Solutions)

McKesson•Irving, TX

3d•Hybrid

About The Position

The Senior Specialist, Communications, Customer Engagement role presents an exciting opportunity to help execute our brand narrative activities that showcase McKesson Oncology & Multispecialty’s value to physician practices within The US Oncology Network and the Provider Solutions segments. The role is focused on improving brand perception, deepening engagement and enhancing the customer experience. You will help the Oncology & Multispecialty Marketing team effectively tell the story of our purpose, our approach, what we do, and the value we deliver to our customers and the patients they serve.

Requirements

2+ years of relevant experience
4-year degree in Communications, Marketing, Business or related field or equivalent experience
2+ years of professional communications/marketing experience
Excellent communicator – a strong writer, PowerPoint wizard, and articulate speaker – who succinctly and effectively gets your point across
High attention to detail, solid organizational skills and proactive project management
Strong knowledge of digital channels and videos
Interest in or experience incorporating AI to automate workflows

Nice To Haves

Healthcare industry experience preferred, especially with healthcare providers
Brand marketing and/or communications experience preferred
Proficient with Office suite, including Word, Excel, PowerPoint
Experience with WordPress or other content management systems
Graphic design and video editing skills using Adobe Express or other programs
People-savvy collaborator with the confidence to routinely interact and help influence colleagues
Experience successfully managing projects in a complex, matrix organization and within platforms like Workfront
Enjoy the challenge meeting aggressive deadlines in a fast-paced marketing environment while constantly striving for excellence
Strong critical thinking, analytic and problem-solving skills
Ability to act independently with sound business judgement
Ability to serve as an inclusive and positive team member
Flexibility to take on different roles and duties as required
Sales and Marketing automation system experience (e.g., Salesforce.com, Marketo)
Vendor sourcing and management experience helpful
Knowledge of company products and services

Responsibilities

Provide support in planning, developing and proofing of customer communications around topics including, but not limited to distribution and pricing, technology updates, leadership, weather/crisis and other essential business and operational communications
Collaborate with multiple stakeholders to execute on the delivery of customer communications to the intended practice audience
Provide support in planning, developing and executing digital communications campaigns including, but not limited to website management, social media channels, blogs and videos
Support team activities to maintain high standards for storytelling and ensure use of consistent messages in communications efforts
Support messaging and communication for customer events and trade shows, including PowerPoint development and talking points
Collect and regularly analyze metrics related to the communications channels and recommend regular channel improvements based on metrics analysis
Implement ongoing improvements to communications to help drive customer engagement
Attend sales team meetings and calls as needed to capture feedback, gain insights about customers, and identify opportunities for further communications support
Provide project management to help the team coordinate and track project timelines, progress, and output on communications
Assist with measuring our ability to increase providers’ awareness of our value proposition and the impact of our branding activities, in partnership with other teams, to improve Customer Engagement Marketing efforts