Senior Specialist - Client Support
About The Position
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. The Specialist, Client Support is responsible for providing support and high quality customer service to clients and prospects in Commercial Banking, liaising closely with the business and clients to complete tasks. The role requires solid written, verbal, interpersonal and organizational skills. The Specialist, Client Support supports best practices and handles incoming telephone calls and emails to address client requests in a professional and client-focused manner. The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. The role receives general instructions on routine work and participates in group projects as required. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement. We are considering local candidates based in Chicago, IL and/or surrounding Chicagoland areas.
Requirements
- Demonstrate experience in supporting high profile clients working in a fast-paced environment.
- Put clients first.
- Engage with purpose to find the right solutions.
- Go the extra mile, because it's the right thing to do.
- Be a strong communicator.
- Understand the importance of communication (oral and written) and problem-solving skills, including effective engagement with our business partners, including senior management.
- Understand that success is in the details.
- Notice things that others don't.
- Use critical thinking skills to inform decision making.
- Be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Nice To Haves
- Knowledge of cash management.
- Loan experience.
- Portfolio management.
Responsibilities
- Providing support and high quality customer service to clients and prospects in Commercial Banking.
- Liaising closely with the business and clients to complete tasks.
- Handling incoming telephone calls and emails to address client requests in a professional and client-focused manner.
- Making recommendations on client matters to meet work objectives.
- Ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs.
- Receiving general instructions on routine work.
- Participating in group projects as required.
- Getting to know your clients and understand their priorities to use your knowledge of cash management, loan experience, and portfolio management to help clients meet their goals.
- Growing your internal network, deepening existing relationships, and collaborating with others to ensure clients are connected to the right people and opportunities.
- Building and executing on communication strategies with the support of the Relationship Managers.
- Using your critical thinking skills to assist the client with their daily needs.
Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Life Insurance
- Disability
- Other Insurance Plans
- Paid Time Off (including Sick Leave, Parental Leave and Vacation)
- Holidays
- 401(k)
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
