Senior Specialist, Client Processing
About The Position
In this role, you’ll make an impact in the following ways: Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed. Applies intermediate problem solving skills, experience and judgement to analyze information. Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed. Leverages a good understanding of broader BNY Mellon services and offerings.
Requirements
- Bachelors degree or the equivalent combination of education and experience is required.
- 3-5 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
Responsibilities
- Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
- Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
- Applies intermediate problem solving skills, experience and judgement to analyze information.
- Uses communication skills to deliver high quality service to a specialized client base.
- Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
- Leverages a good understanding of broader BNY Mellon services and offerings.
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- flexible global resources and tools
- Focus on your health
- foster your personal resilience
- reach your financial goals
- generous paid leaves
- paid volunteer time
- medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents
- various paid time off benefits, such as vacation and sick time
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
