Senior Specialist, Client Operations
About The Position
Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base. Provides individuals at assigned clients information related to BNY Mellons products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings. Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon. Resolves complex or non-routine client issues or inquires, as needed. Uses in-depth knowledge of client issues and needs to contribute to business development efforts. Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration. Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements. No direct reports. Provides guidance to less experienced team members. Supports multiple, complex client accounts.
Requirements
- Bachelors degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
Responsibilities
- Resolve complex day-to-day issues for external clients and direct them to appropriate resources at BNY Mellon.
- Support clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- Apply advanced problem-solving skills, judgment, and experience to analyze information.
- Deliver high-quality service to a specialized client base using developed communication skills.
- Provide clients with information related to BNY Mellon's products and services across various lines of business and geographies.
- Leverage an in-depth understanding of broader BNY Mellon services and offerings.
- Proactively assist clients in reviewing potential business needs and direct them to appropriate resources.
- Resolve complex or non-routine client issues or inquiries.
- Contribute to business development efforts using in-depth knowledge of client issues and needs.
- Propose expanded offerings to clients for front office consideration using understanding of BNY Mellon products and services.
- Lead and participate in internal activities and initiatives designed to improve the client experience.
- Develop process improvements.
- Provide guidance to less experienced team members.
- Support multiple, complex client accounts.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- Medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
