Senior Solutions Engineer

VideoAmp Careers Website

1d • $140,000 - $170,000 • Hybrid

About The Position

The Senior Solutions Engineer sits within VideoAmp's Professional Services team, a group dedicated to supporting client onboarding, expanding solutions for existing clients, and providing ongoing technical support for VideoAmp systems. This role acts as a critical partner for clients and internal teams, diagnosing issues, troubleshooting complex problems, and ensuring smooth integrations across the platform. The engineer will work closely with Sales, Client Success, Engineering, and Product teams to investigate client requests, assess technical challenges, and deliver high-quality solutions. This role requires a mix of technical problem solving, strong communication skills, and the ability to translate technical detail into actionable outcomes for clients and stakeholders. The ideal candidate thrives in collaborative environments, enjoys untangling technical challenges, and wants to make a direct impact on client success.

Requirements

• 6+ years of experience in a technical client-facing role such as Solutions Engineer, Support Engineer, or Technical Support Specialist, ideally in SaaS, adtech, or a related industry.
• Strong technical skills and knowledge of relevant systems, including databases, APIs, and scripting languages.
• Proficiency with SQL and comfort working with large datasets.
• Experience troubleshooting platform, integration, or data performance issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Passion for process design and continuous improvement.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• A documentation and knowledge-sharing mindset.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Lead the technical onboarding process for new clients, including API setup and data integration.
• Serve as the primary technical point of contact for clients, providing ongoing support and troubleshooting by leveraging internal tools and systems.
• Collaborate cross-functionally with product, engineering, and data science teams to investigate and resolve client issues.
• Monitor platform and data performance to proactively identify and resolve technical concerns.
• Maintain current knowledge of the latest technologies and trends in digital video, CTV/OTT, and advertising technology.
• Provide continued support for your client portfolio by resolving questions, requests, and technical escalations.
• Communicate daily with account and client success teams to align on business needs, timelines, and issue resolution.
• Own and maintain detailed documentation of processes, workflows, and technical best practices to expand the team knowledge base.

Benefits

• Equity participation included
• Discretionary & flexible PTO + Spring, Summer & Winter company breaks
• Inclusive and comprehensive medical, dental & vision
• 401(k) with matching
• HSA & FSA
• Paid Maternity & Parental Leave for all family additions
• Cell phone & wifi reimbursement
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree