Senior Solutions Engineer, Enterprise - Hybrid San Jose / Bay Area, CA, US

Neat • San Francisco, CA

1d • $190,000 - $235,000 • Hybrid

About The Position

At Neat, a Senior Solutions Engineer (SE) is the trusted technical advisor and product expert supporting our enterprise sales teams. This role sits at the intersection of technology, strategy, and customer engagement—ensuring prospects, customers, and partners fully understand the value, innovation, and long-term vision behind Neat’s portfolio. Hybrid expectations are three (3) days a week present in the San Jose Neat Experience Center (NEC) or onsite with enterprise customers. The Senior Solutions Engineer focuses on three (3) core areas: Sales Collaboration & Technical Leadership, Product & Engineering Ambassador, and Product Evangelism & Enablement.

Requirements

• Strong professional experience in videoconferencing and commercial AV technologies; OEM experience preferred.
• Broader knowledge of unified communications and collaboration ecosystems (web conferencing, IP telephony, platform integrations).
• Exceptional communication and presentation skills.
• Ability to translate technical concepts into business value.
• Customer-facing experience with enterprise and/or channel partners.
• A collaborative mindset with the ability to thrive in a fast-growing, global environment.

Responsibilities

• Partner closely with Enterprise Account Management and Channel teams to drive successful customer outcomes.
• Lead by listening - understand enterprise customer requirements and translate to real-world value.
• Lead product demonstrations, workshops, and proof-of-concept engagements.
• Align with Enterprise Territory Account Managers on technical strategy and competitive positioning.
• Ensure Customers clearly understand Neat’s value proposition, design philosophy, and roadmap.
• Remove technical barriers and instill confidence throughout the buying process.
• Serve as the voice of the customer and partners internally—and the voice of the product externally.
• Gather, evaluate, and prioritize customer and partner feedback.
• Translate real-world use cases into actionable insights for Product and Engineering.
• Communicate roadmap vision and future-state capabilities clearly and credibly.
• Represent Neat’s innovation strategy in executive and technical conversations.
• Deliver impactful product demos that showcase simplicity, intelligence, and design excellence.
• Enable Sales teams through training and technical coaching.
• Support webinars, events, and marketing initiatives.
• Communicate new product releases and feature updates internally and externally.
• Elevate technical storytelling across the organization.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Unlimited PTO policy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed