Senior Solutions Architect

RapidSOS

6d • $150,000 - $240,000 • Remote

About The Position

RapidSOS is seeking a Senior Solutions Architect to develop optimized technical solutions for customers and support the company’s mission to build life-saving technology. The role leads technical and product sales conversations with B2B customers, translates customer requirements into solution designs and scopes, and creates demos, proofs of concept, and integrations. The architect also advises clients on using RapidSOS APIs and products, partnering with internal teams to connect customer needs with delivered solutions. This is a highly visible, customer-facing role suited to someone with a solutions mindset, an AI-forward approach, self-motivation, and a collaborative, low-ego style.

RapidSOS is a public safety AI company whose safety network includes more than 700 million connected devices and over 200 global technology companies. Its intelligence reaches more than 23,000 federal, state, and local agencies and serves one million first responders. RapidSOS has supported over one billion emergencies in 16 countries and offers RapidSOS HARMONY, an AI product for public safety.

The role may require travel up to 25%. The base salary range is $150,000–$180,000, with potential OTE of $200,000–$240,000. The role is eligible for equity options. RapidSOS also describes competitive benefits and a dynamic, flexible startup work environment.

Requirements

• At least 5 years of engineering experience, including at least 3 years in a technical customer-facing capacity; implementation engineering, post-sales engineering, or sales engineering experience is ideal.
• Experience with complex API-based or SaaS products, in presales or post-sales/implementation engineering.
• Proficient programming ability in any language such as Python, Go, JavaScript, or TypeScript; Python is preferred.
• Familiarity with deploying solutions through cloud platforms such as AWS, GCP, or Azure, or containerization tools such as Docker and Kubernetes.
• Ability to work directly with clients and translate their needs into clear technical solutions.
• Strong communication and collaboration skills, including the ability to explain complex technical concepts to engineers and executives and build trusted customer relationships.
• Self-starter with strong problem-solving skills, innovation, and ownership in ambiguous situations.
• Ability to adapt to a high-growth environment where priorities may shift quickly.
• Hands-on experience building with AI tools and an AI-forward approach to prototyping, problem-solving, and improving work.
• Ability to travel up to 25%.

Nice To Haves

• Experience with telecommunications.

Responsibilities

• Own technical customer engagement during the presales process, including product demos, pilot implementations, and proofs of concept.
• Design technical solutions based on customer discovery, including APIs and integrations with emergency response workflows and customer products.
• Create and deliver customized technical presentations and demonstrations for clients and prospects.
• Partner with Account Executives on account strategy, planning, execution, value proposition, and client relationships as a trusted advisor.
• Create documentation and specifications for technical sales, including translating customer requirements into solutions for Product and Engineering and preparing SOWs.
• Assess scope, feasibility, and technical risk, and resolve challenges with customers and internal teams.
• Collaborate with Sales, Engineering, Product, and Public Safety to align customer needs with products and delivery.
• Use AI to build, prototype, and solve problems faster for customers and the team, while deepening knowledge of RapidSOS products and the market.

Benefits

• Competitive benefits
• Equity options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed