Senior Solution Engineer (Guidewire)

Mercury Insurance Services, LLC • , CA

5d • $77,328 - $179,048 • Remote

About The Position

The Senior Solution Engineer is responsible for documenting and supporting end-to-end business flow implementations within a designated domain. This includes technical analysis, solution design, and collaboration with cross-functional teams to ensure high-quality delivery of prioritized features. The role involves managing agile processes, coordinating releases, and improving engineering efficiency through automation and AI. Additional responsibilities include system configuration, scripting, monitoring, and documenting data structures and integrations. The engineer also supports defect resolution and production operations.

Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other related fields Or equivalent combination of education and experience.
• 5+ years’ work experience in insurance industry information technology.
• 3+ years’ experience in technical analysis and solutioning.
• 2+ years’ experience in technical documentation
• Thorough understanding of the P&C insurance industry and its business processes.
• Extensive experience in leveraging documentation tools like Jira, Confluence, and Microsoft Office tools.
• Experience in flowcharting, sequence diagrams, data mapping, and other constructs used to document business systems and technical design.
• Experience in effective business and technical impact analysis.
• Proficiency in collaborating with multiple teams, business units, and vendors.
• Experience coordinating and planning solution delivery.
• Proficiency working with APIs, various data structures (like XMLs, JSONs, databases), and system logs.
• Basic understanding of object-oriented programming, web applications, and microservices.
• Some experience in leading and mentoring other solution engineers.
• Experienced in leading efforts for solutioning and implementing solutions for typical P&C business problems.

Nice To Haves

• Master’s Degree in Computer Science
• Guidewire Policy Center Test and Production Environment Configuration
• Troubleshooting & Root Cause Analysis for Policy Center Integration Issues
• Guidewire Policy Center Data Model & Entity Relationships
• SQL Scripts & Data Analysis
• Performance Bottleneck Identification
• Gosu Scripting for Policy Corrections and Automation
• CI/CD Automation (Jenkins, GitHub Actions)
• Release Management, Deployment & Rollback Planning
• Containerization and Orchestration with Docker, Kubernetes & Amazon EKS
• Application Monitoring (AppDynamics, Grafana) & Log Analysis
• Linux/UNIX Shell Scripting
• Understanding of Mercury business flows and rules is preferred.

Responsibilities

• Responsible for developing and maintaining documentation/knowledgebase for complete business flow implementations for the assigned domain, including dependencies on other systems and vendors to facilitate effective solutioning and high-quality implementation of prioritized features.
• Assist with technical analysis and solution design for all the applications in the domain.
• Develop subject matter expertise in the assigned solution space.
• Support all teams in the assigned domain with knowledge sharing, clarifying, reviewing/validating deliverables for quality and completeness, basic testing, managing sprints, sprint retrospectives, coordinating work, sequencing tasks, and release management.
• Collaborate with other MTS teams, business, and vendors for identifying and addressing dependencies. Assist with monitoring and improving engineering process effectiveness and efficiency, and expanding use of automation including leveraging AI.
• Responsible for configuration, scripting, developing monitoring dashboards, and metric/log monitoring.
• Responsible for identifying and documenting data structure, data mapping, integration specs, component interactions, dependencies, and other design components.
• Responsible for defect analysis and remediation, production support, and/or handoffs to production support.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior