Senior Solution Consultant

Genesys • Colorado Springs, CO

4d • $123,100 - $216,500 • Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Senior Solutions Consultant – Growth At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration—enabling more empathetic, contextual, and outcome-oriented interactions. We are looking for a Senior Solutions Consultant to join our Growth team supporting customers across the United States. This is a strategic, customer-facing role that blends consultative engagement, solution design, and storytelling to bring AI-powered customer experience transformations to life.

Requirements

• AI fluency with a portfolio as proof
• Experience in pre-sales, solutions consulting, or solutions architecture
• Strong interest or background in CX, CCaaS, and AI workflows
• Demonstrated understanding of cloud architectures, APIs, and integrations
• Ability to translate technical concepts into business value
• Experience or desire to work with enterprise customers and stakeholders
• Strong communication and storytelling skills
• Growth mindset—eager to learn, collaborate, and develop into a top-tier SC

Responsibilities

• Partner with Sales and customers to design AI-powered CX strategies and solutions
• Own the end-to-end technical selling motions for designated accounts in support of New Logo customer acquisitions
• Position Genesys Cloud as an experience orchestration platform
• Deliver and support engaging proofs of value, including video, demonstrations, workshops, and pilots
• Use expertise in cloud services, APIs, data transformation, prompt engineering, and AI agents to design and recommend systems architectures
• Identify and help articulate AI workflows (self-service, agent assist, personalization, analytics)
• Assist in building business cases tied to ROI and operational efficiency
• Support RFx processes with strong technical contributions

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed