Développeur senior des systèmes logiciels Senior Software Systems Developer

Intrado Life & Safety, Inc.•Montreal, QC

About The Position

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. Position Summary We are seeking a highly skilled Senior Software Systems Engineer to serve as a technical subject matter expert across one of our most updated and crucial 911 call taking applications. This role combines software engineering expertise with deep platform knowledge, helping drive successful deployments, validate production readiness, resolve pre-release and deployment-related technical issues, and ensure mission-critical systems are prepared for successful production launch. The Senior Software Systems Engineer will work across the full technology stack and partner closely with Software Development, QA, DevOps, Infrastructure, Product Management, and Customer Support teams. This individual will play a key role in production readiness, deployment execution, release validation, technical leadership, root cause analysis, and continuous platform improvement prior to and during production launch activities. The ideal candidate possesses strong Java and TypeScript development experience, solid cloud and networking knowledge, and a passion for solving complex technical challenges that span software, infrastructure, integrations, and real-world customer environments.

Requirements

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related field, or equivalent experience.
5+ years of experience in Software Engineering, Systems Engineering, Platform Engineering, or a related technical role.
Strong experience developing and supporting Java-based applications.
Experience working with TypeScript and modern web application technologies.
Strong troubleshooting and debugging skills across distributed systems.
Experience validating, deploying, troubleshooting, and supporting applications during production releases and go-live activities.
Working knowledge of AWS cloud services and modern cloud architectures.
Understanding of networking fundamentals, APIs, service integrations, and application communication patterns.
Familiarity with DevOps practices, CI/CD pipelines, and deployment processes.
Experience reviewing logs, metrics, and monitoring data to resolve technical issues.
Strong communication and collaboration skills with both technical and non-technical stakeholders.

Nice To Haves

Experience with VoIP, telecommunications, real-time communications, or public safety technology platforms.
Experience supporting cloud-native or microservices-based architectures.
Familiarity with observability and monitoring platforms.
Experience with containerized environments and orchestration technologies.
Demonstrated experience leading production deployments, release readiness activities, customer implementations, and go-live events.
Experience mentoring developers or providing technical leadership across teams.

Responsibilities

Serve as a technical subject matter expert across the application platform and supporting systems.
Serve as the primary technical lead during deployments and go-live events.
Contribute to software design discussions and architectural reviews.
Partner with development teams to troubleshoot, debug, and resolve complex application issues.
Analyze application code, services, APIs, and integrations to identify defects and performance bottlenecks.
Develop and implement software enhancements, bug fixes, automation, and tooling improvements when needed.
Support testing, deployment validation, and release readiness activities.
Act as the technical lead for customer implementations, deployments, and go-live events.
Ensure production readiness of applications and supporting services prior to release.
Coordinate deployment activities across multiple engineering teams.
Identify and mitigate technical risks associated with releases and platform changes.
Serve as a primary technical escalation point during critical deployment, release validation, and go-live activities.
Lead investigations into complex application and system issues.
Analyze logs, metrics, traces, and monitoring data to identify root causes.
Troubleshoot issues across software, infrastructure, networking, cloud services, and third-party integrations.
Drive timely resolution of deployment-related issues, release validation findings, and critical issues identified during implementation and go-live activities.
Participate in release retrospectives and recommend improvements to deployment processes, application readiness, and operational procedures.
Collaborate with Software Development, DevOps, Infrastructure, QA, Product, and Support teams.
Coordinate efforts across multiple engineering teams to resolve complex technical challenges.
Provide guidance and mentorship to engineers on debugging, troubleshooting, and system design.
Drive improvements in platform reliability, performance, scalability, and maintainability.
Help establish engineering best practices for deployment, monitoring, and operational excellence.
Validate application readiness prior to production deployment.
Verify infrastructure, integrations, configurations, and deployment dependencies.
Support release validation and production acceptance testing activities.
Identify and document operational risks before customer launch.
Maintain technical documentation, deployment procedures, and release runbooks.
Partner with engineering teams to improve deployment reliability and release quality.

Benefits

medical
dental
vision
life and disability coverage
paid time off
Registered Retirement Savings Plan (RRSP)
tuition reimbursement
paid parental leave
access to a comprehensive library of personal and professional training resources
employee discounts
insurance coverage