Senior Software Engineer

Nextdeavor • San Jose, CA

22h • Onsite

About The Position

You’ll be joining Adobe on a contract opportunity, employed through NextDeavor. This role is primarily Onsite and will collaborate across teams to ship end-to-end systems. You will build and own automation that scales the support experience, turning Slack/office-hours requests into actionable tickets and faster resolutions. You will deliver production-grade services and partner closely with support stakeholders and partner engineering teams to drive adoption and measurable outcomes.

Requirements

• Strong hands-on coding experience in Java, Python, or Go with a track record of shipping production services/integrations
• Strong API development skills (REST/gRPC, versioning, authn/authz, documentation, backward compatibility)
• Solid understanding of system architecture: service boundaries, data flows, scalability, resilience, and operational tradeoffs
• Fundamentals in distributed systems, debugging, operational readiness, and building maintainable code
• Strong communication skills to explain technical concepts and collaborate across teams
• Proactive ownership mindset and the ability to drive tasks to completion
• 8-10 years of relevant experience

Nice To Haves

• Experience or practical interest in agentic tools/frameworks (LangGraph, LangChain, orchestration, RAG patterns, evaluation/guardrails)

Responsibilities

• Build and maintain support automation services and integrations (e.g., Slack → Jira intake, enrichment, routing, lifecycle sync)
• Implement agentic workflows to automate triage, context collection, summarization, and next-step recommendations using tool-calling/orchestration frameworks
• Deliver production-grade systems: APIs, event-driven processing, retries/idempotency, rate limiting, and robust error handling
• Add and maintain observability for automation health (logs, metrics, dashboards, alerts) and iterate to improve reliability
• Communicate with users and partner teams via documentation, demos, and concise status updates; iterate quickly based on feedback

Benefits

• health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed