Senior Software Engineer - Pega (Remote NC, TX, AZ)

First Citizens Bank • Raleigh, NC

7h • Remote

About The Position

First Citizens Bank is seeking an experienced Senior Software Engineer with expertise in the Pega Platform to drive the design, development, and implementation of enterprise-scale workflows within CAB Technology. The role requires a Pega Lead System Architect (LSA) and hands-on Pega experience, along with an understanding of enterprise application architecture. The engineer partners with business and technology stakeholders to deliver scalable, secure, and innovative solutions, establish technical standards, and mentor development teams.

This remote role may be hired in several U.S. markets, with priority given to candidates located in North Carolina or Arizona. The position provides technical support for production systems and includes 24/7 on-call support via rotations. The posting states that it has been extended until October 2, 2026.

For hires in North Carolina or Arizona, the stated base pay range is $117,614 to $140,000. Actual starting pay depends on skills, experience, location, and other permitted factors. Total compensation for some roles may also include variable incentives, bonuses, benefits, and/or other awards. First Citizens Bank describes its benefits program as competitive and directs candidates to its benefits website for details.

Requirements

• Bachelor's degree and 4 years of experience in software application development and maintenance, or a high school diploma or GED and 8 years of experience in software application development and maintenance.
• Hands-on experience with Pega and an understanding of enterprise application architecture.
• Pega Lead System Architect (LSA) certification is listed as preferred.
• Ability to partner with business and technology stakeholders and mentor development teams.

Nice To Haves

• Experience designing and implementing AI-powered solutions using Pega GenAI, Knowledge Buddy, Agentic AI, and related capabilities.

Responsibilities

• Evaluate and improve department systems, processes, and applications; use programming specifications to construct modules, develop testing methods, and design materials.
• Estimate the time required for new features and system changes, assist with implementing modifications, and execute test plans to validate application functionality.
• Collect data related to user requests and determine scope, time estimates, and system impacts.
• Inspect business and programming specifications, code, test plans, documentation, and implementation plans for accuracy.
• Support production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end-user needs.
• Draft technical specifications, application designs, and documentation for systems, end users, and operations.
• Participate in complex software development lifecycle work, including software creation, enhancement, implementation, and evaluation.
• Serve as a technical resource for management, associates, and business units.
• Provide 24/7 on-call support through rotations.
• Stay current with emerging Pega capabilities, AI technologies, and industry best practices.
• Design, architect, and deliver enterprise-grade applications using the Pega Platform.
• Serve as technical lead for complex Pega implementations.
• Lead solution architecture, application design, and code reviews to support scalability, maintainability, and performance.
• Develop reusable frameworks, components, and enterprise design standards.
• Integrate Pega applications with enterprise systems using REST, SOAP, messaging, and event-driven architectures.
• Drive CI/CD implementation, DevOps practices, automated testing, and release management.
• Troubleshoot complex production issues and provide technical leadership during critical incidents.
• Mentor and coach developers, Senior System Architects, and System Architects on Pega best practices.
• Ensure compliance with enterprise security, governance, and regulatory standards.

Benefits

• Benefits program; specific benefits are not detailed in the posting.
• Some roles may include variable incentives, bonuses, benefits, and/or other awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior