Senior Software Engineer

ServiceNow

1d

About The Position

Impact Engineering plays a key role in ServiceNow’s mission to help customers realise and maximise the value of their platform investments. The team builds intelligent, data-driven products that enable customer success teams and platform owners to measure, communicate and accelerate business value. The team works across strategically important initiatives, including AI-native experiences, Implementation Agent, Value Management and Platform Health. Sitting at the intersection of product innovation and platform engineering, Impact Engineering delivers solutions with meaningful customer impact and visibility across the organisation. They build at the forefront of AI-native development, working with agentic workflows and emerging AI capabilities. They own meaningful product areas end-to-end, from architecture and design through delivery and operations. They work in a fast-paced, collaborative environment where engineers innovate, challenge assumptions and drive outcomes. They grow through mentorship, continuous learning and meaningful development opportunities. For Software Engineers passionate about building products that deliver real customer impact, thrive in a fast-paced environment, and want to shape the future of enterprise software through AI-powered experiences, Impact Engineering offers an opportunity to do meaningful, cutting-edge work. NOTE Australian citizenship and the ability to obtain and maintain an Australian Government Baseline Security Clearance are mandatory requirements for this role. Candidates must currently reside in Australia and, if offered employment, be willing to undergo and successfully complete the required security clearance assessment and adjudication process.

Requirements

• Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 6+ years of software engineering experience delivering high-quality products.
• Proficiency in JavaScript, Python, Java or similar object-oriented languages.
• Experience with modern front-end frameworks, such as React, Angular or Vue.
• Strong foundations in data structures, algorithms, object-oriented design and design patterns.
• Experience with automated testing and CI/CD pipelines.
• Experience using AI-powered tools or workflows, including validating datasets, model outputs or inference consistency.
• Strong problem-solving skills and the ability to optimise performance across the stack.
• Familiarity with modern development tools, including IDEs, debuggers, profilers, source control and Unix-based systems.
• A demonstrated ability to apply critical thinking when using AI to improve workflows, decision-making and problem-solving.
• Australian citizenship and the ability to obtain and maintain an Australian Government Baseline Security Clearance are mandatory requirements for this role.
• Candidates must currently reside in Australia and, if offered employment, be willing to undergo and successfully complete the required security clearance assessment and adjudication process.

Responsibilities

• Design and develop scalable, reliable and maintainable software across the stack.
• Partner with product managers to translate requirements into well-architected solutions and own features end-to-end.
• Build intuitive, extensible experiences using modern UI frameworks such as React, Angular or Vue.
• Design and deliver new products and features while enhancing existing capabilities.
• Embed automated testing and quality practices across functional, integration, regression and performance testing.
• Participate in design and code reviews, championing engineering best practices, performance and maintainability.
• Troubleshoot complex systems, optimise performance and strengthen reliability, observability and production readiness.
• Share knowledge and best practices to foster a culture of engineering excellence and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed