Senior Software Engineer

Microsoft•De, DE

About The Position

The Senior Software Engineer will join Microsoft’s Windows Commercial Acceleration Engine (WCAE) team within the Windows Ecosystem and Commercial Engagement organization in Windows + Devices. WCAE provides forward-deployed engineering support to strategic enterprise customers, helping address consequential Windows technical challenges and improve the health of their Windows install base. This hands-on, customer-facing role applies broad engineering expertise across device provisioning and deployment, device management, OS and update management, application management, performance, reliability, and security. The engineer investigates complex issues using telemetry, logs, code, scripts, configurations, policies, and engineering systems, and takes issues from discovery through measurable resolution. The role also turns successful customer solutions into reusable tools, diagnostic approaches, playbooks, product improvements, and implementation guidance. The engineer collaborates with customers, Microsoft field teams, and Windows product engineering to deliver customer and business outcomes and strengthen Windows at scale.

Requirements

Bachelor’s degree in Computer Science or a related technical field and technical engineering experience coding in languages such as C, C++, C#, Java, JavaScript, or Python, or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

Bachelor’s degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and experience in engineering, product or technical program management, product development, technical consulting, or solution delivery, or equivalent experience.
Experience working directly with enterprise customers to understand complex technical environments, diagnose problems, and implement or validate solutions.
Demonstrated ability to lead ambiguous technical work from discovery to validated resolution.
Technical knowledge of enterprise Windows environments, including several of device provisioning and deployment, device management, OS and update management, application management, performance, reliability, and security.
Experience troubleshooting complex technical issues using data, logs, diagnostic tools, and structured problem-solving methods.
Experience building or modifying scripts, automation, diagnostic tools, prototypes, reference implementations, or production-quality technical solutions.
Ability to synthesize information from multiple sources, identify systemic patterns and root causes, and translate findings into practical customer solutions and actionable product feedback.
Customer empathy, engineering judgment, learning agility, and ability to work effectively across product, field, support, partner, and customer teams.
Experience collaborating across customer, field, support, and product engineering teams to drive technical issues from discovery through resolution.
Ability to communicate complex technical findings, risks, and recommendations clearly to technical and executive audiences.
Experience in forward-deployed engineering, customer-facing software engineering, field engineering, technical consulting, escalation engineering, support engineering, or solutions architecture.
Experience with Microsoft Consulting Services, Industry Solutions, Customer Success, FastTrack, or a comparable enterprise technology consulting organization.
Deep experience with Windows, Microsoft Intune, Windows Autopilot, endpoint security, or Windows performance and reliability.
Experience developing prototypes, scripts, diagnostic tools, reference implementations, or reusable technical guidance.
Experience with PowerShell, Microsoft Graph, Windows Performance Analyzer, Windows diagnostic tooling, Azure DevOps, GitHub, or comparable engineering and automation technologies.
Demonstrated ability to make solutions developed for an individual customer repeatable for a broader customer population.
Experience representing customer needs in product planning and influencing engineering priorities through technical evidence and business impact.

Responsibilities

Lead hands-on forward-deployed customer engagements to improve the Windows install-base health of strategic commercial customers.
Embed with enterprise customers to understand priorities, environments, and operational constraints; diagnose Windows issues and develop customer-specific strategies.
Define a technical problem statement, baseline, success measures, and remediation plan for each engagement.
Design and implement customer solutions, including prototypes, automation, tools, scripts, utilities, configuration changes, and implementation approaches.
Apply engineering fundamentals focused on security, privacy, maintainability, and supportability, and validate solutions in customer environments using measurable outcomes.
Work with Windows, Intune, and other product engineering teams to investigate cross-product issues and drive product fixes, supportability changes, and telemetry enhancements using actionable customer evidence and business impact.
Maintain accountability for the customer outcome while partnering with engineering on complex issues.
Turn successful customer solutions and lessons learned into reusable playbooks, patterns, tools, and technical guidance for other enterprise customers.
Transfer expertise to other forward-deployed engineers, partners, field and support teams, and product groups.
Demonstrate customer install-base health improvements through customer evidence, telemetry, validation results, or agreed success measures.
Build trusted relationships with customer technical leaders, Microsoft field teams, and product engineering teams.
Clearly communicate technical findings, tradeoffs, risks, decisions, and progress to customer engineers, IT leaders, Microsoft field teams, product engineers, and executives.
Help restore customer confidence in Windows and support Windows’ role in customers’ future endpoint, security, management, and AI-platform strategies.