Senior Software Engineer - Solution Testing & Quality
About The Position
Cisco’s Customer Experience (CX) organization is a fast-growing team focused on delivering a strong digital experience for customers and partners. The CX Platform team builds scalable, AI-driven performance testing solutions for modern cloud-native technologies. This quality engineering team works across the US and India in a collaborative, data-driven environment focused on ownership and accountability. The Senior Software Engineer designs, scripts, and executes performance tests across UI, API, and backend layers to verify system reliability. The role develops reproducible test plans and automation documentation, uses AI tools to accelerate test case generation and optimize performance scripts, diagnoses performance bottlenecks across Linux servers, networking hardware, and AWS infrastructure, and integrates automated suites into DevOps pipelines. Success is measured by improved system performance, early regression detection, and enhanced customer experience.
Requirements
- Bachelor’s degree with 7+ years of experience, or master’s degree with 4+ years of experience, in Quality Engineering, Solution Testing, or Test Automation.
- Programming experience in Python or Java.
- Experience in UI/API automation using tools such as Selenium, Playwright, Pytest, or REST Assured.
- Experience with enterprise networking concepts, including TCP/IP, L2/L3, routing/switching, and integrated solution testing.
- Experience with Linux/Unix, AWS, Docker/Kubernetes, Splunk, and CI/CD automation.
Nice To Haves
- Experience with AI/GenAI, LLMs, agentic workflows, or no-code testing.
- CCNA/CCNP certification or equivalent networking experience; Wireshark expertise.
- Experience with Cisco products and enterprise platforms, including device configurations, telemetry, data pipelines, and end-to-end customer workflows.
- Experience testing complex end-to-end customer and network workflows.
- Technical leadership, mentoring, and experience driving test strategy and release quality.
Responsibilities
- Design, script, and execute load, stress, endurance, and benchmarking tests across UI, API, and backend layers.
- Develop and maintain detailed test plans and automation documentation to enable reproducibility.
- Use AI tools to accelerate test case generation and optimize performance scripts.
- Diagnose complex performance bottlenecks across Linux servers, networking hardware, and AWS infrastructure.
- Integrate automated test suites into DevOps pipelines to establish continuous performance guardrails.
- Provide actionable performance insights to development teams.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid birthday off
- Paid year-end holiday shutdown
- Personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Paid sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for non-sales roles, subject to Cisco policies
- Employees may be eligible for Cisco restricted stock unit grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
