Senior Software Engineer

First Orion•North Little Rock, AR

About The Position

First Orion is seeking a Senior Software Engineer to join its Technology, Data, and AI Engineering team. The role supports internal business processes, branded communications, and scam protection services by validating business process workflows, APIs, and data pipelines. It also involves ensuring the accuracy of AI agentic applications that provide business insights and analytics for scam protection and branded communications systems. The engineer designs and develops API endpoints and data-storage and retrieval components, writes technical design documents, and implements and tests software and surrounding architecture. The role emphasizes scalable, performant, and reliable services, cloud and on-premises data exchange, and deployment in AWS. The engineer works with Databricks as the primary data analytics platform, documents existing services, researches and designs new AI skills and agentic applications, and collaborates with internal teams to identify business processes and workflows that can be automated or improved. The position also includes grooming and assigning Jira work, contributing to service architecture instrumentation and reliability, staying current with relevant technologies, and helping guide, grow, and mentor other engineers. First Orion describes its workplace as a Great Place to Work and highlights flexible work arrangements, wellness offerings, learning and career development, and a comprehensive benefits package. This position is not eligible for employment-based immigration visa or status sponsorship.

Requirements

Bachelor’s degree in Computer Science or equivalent years of engineering experience.
At least 5 years of hands-on experience in Java or Python.
At least 3 years of experience with a cloud computing service such as AWS.
At least 2 years of SQL experience.
Full working knowledge of Git and CI/CD pipelines.
Curious, self-driven, and eager to learn new technologies, including emerging AI/ML tools.
Self-starter able to take on multiple roles to create solutions.
Ability and mindset to investigate unfamiliar problems and develop unique solutions.
Comfort working in dynamic, fast-paced environments.
Positive attitude and patience when working closely with stakeholders.

Nice To Haves

Exposure to robocall mitigation frameworks or spam-filtering systems.
Certifications from cloud platforms such as AWS, Azure, or GCP.
Knowledge of LLMs, AI models, and harnesses.
Knowledge of telecom call-flow signaling such as SIP and RTP.
Experience with Snowflake or Databricks.

Responsibilities

Design and develop API endpoints for secure, demonstrably performant data exchange with middleware systems in cloud or on-premises environments, using Java, Python, or other technologies.
Write technical design documents using modern distributed-systems design patterns.
Design and develop solution components for storing and retrieving data from service buses, distributed cache systems, relational databases, and NoSQL databases.
Design, implement, and write tests for delivered software solutions and their surrounding architecture.
Build for performance and scalability and ensure required KPIs are met.
Take guidance from leadership on project ideation and help guide, grow, and mentor other engineers.
Break down and groom Jira tickets until they are executable and assignable to team members.
Improve service architecture reliability and performance, including introducing performance counters and instrumentation points.
Stay abreast of developments in relevant technologies.
Work with internal First Orion teams to understand business processes and workflows that can be automated or improved.
Work with Databricks as the primary data analytics platform.
Deploy solutions in AWS and work with other cloud systems.
Expand documentation of existing services.
Research and design new AI skills, tools, and agentic applications.
Validate business-process workflows, APIs, and data pipelines, including the accuracy of AI agentic applications supporting business insights and analytics.