Senior Software Engineer, Revenue Recapture
About The Position
Otter is seeking a Senior Software Engineer to own and evolve Revenue Recapture, their highest revenue-producing product. Revenue Recapture is an automated tool designed for restaurants to recover funds lost to third-party delivery platform errors, unwarranted refunds, and chargebacks. The role involves designing and building end-to-end automation to improve dispute effectiveness and drive toward a fully “no humans in the loop” process. This includes data ingestion, decisioning, filing, tracking, and resolution. The engineer will develop scalable, reliable backend services in Java and build intuitive, maintainable front-end experiences. They will also increase automation and win rates through experimentation, define and track success metrics, and ensure reliability and quality through sound architecture, automated testing, observability, and a focus on high service uptime and resilience. Collaboration with Product, Data, Operations, and Support teams is key to incorporate customer feedback and turn insights into product and engineering improvements.
Requirements
- A customer‑obsessed engineer who optimizes for the best outcomes for restaurant owners and measures impact by real results (e.g., dollars recovered, issues prevented).
- Demonstrates radical ownership—taking accountability from design through long‑term support—and continuously improves systems and processes.
- Ability to context‑switch quickly, handle ambiguity, and deliver in a fast‑moving environment with evolving priorities.
- Strong backend experience in Java building reliable, distributed systems and integrations, with the ability to work across the stack, including front‑end development.
- A clear, concise communicator who can explain ideas, trade‑offs, and plans to both technical and non‑technical audiences; strong at writing design docs.
- Independent and self‑directed, capable of prioritizing and delivering with minimal supervision while collaborating effectively with cross‑functional partners.
- Passionate about high‑quality code, robustness, no‑regressions, automation, and industry‑leading service uptime; you value testing, observability, and CI/CD.
Responsibilities
- Own and evolve Revenue Recapture—our highest revenue‑producing product.
- Design and build end‑to‑end automation to improve dispute effectiveness and drive toward a fully “no humans in the loop” process—from data ingestion and decisioning to filing, tracking, and resolution.
- Develop scalable, reliable backend services in Java and build intuitive, maintainable front‑end experiences that surface dispute status, outcomes, and insights.
- Increase automation and win rates through experimentation and define and track success metrics.
- Ensure reliability and quality via sound architecture, automated testing, observability, and a focus on high service uptime and resilience.
- Collaborate with Product, Data, Operations, and Support to incorporate customer feedback and turn insights into product and engineering improvements.
Benefits
- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
