Sr Software Engineer I-Observability Platform

Staples • Framingham, MA

5d • Onsite

About The Position

The Senior Software Engineer I - Observability Platform is a senior technical contributor and subject matter expert for enterprise observability technologies on Staples’ Observability Platform team within Staples Digital Solutions. The team builds and operates enterprise monitoring and telemetry capabilities to help maintain the reliability, availability, and performance of customer-facing platforms, supply chain systems, and critical business applications. The role partners with engineering, Site Reliability Engineering, infrastructure, security, product, procurement, and technology vendors across distributed and cloud environments.

The engineer administers, engineers, integrates, and continuously improves infrastructure monitoring, application performance monitoring, digital experience monitoring, and telemetry management solutions. The role applies advanced technical knowledge and independent judgment to solve complex operational challenges, automate platform activities, improve signal quality, manage platform capacity and usage, and strengthen service reliability and performance across the enterprise. The position is onsite in Framingham, Massachusetts, and does not include direct people-management responsibility.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a directly related field.
• 7+ years of progressively complex experience in software engineering, systems engineering, platform engineering, Site Reliability Engineering, infrastructure engineering, or a related technology discipline.
• 3+ years of hands-on experience administering or engineering an enterprise observability, infrastructure-monitoring, or application performance monitoring platform, such as Zabbix, New Relic, Dynatrace, Datadog, SolarWinds, or AppDynamics.
• 3+ years of experience configuring monitoring, alerting, dashboards, telemetry collection, health reporting, or diagnostic capabilities for distributed applications or infrastructure environments.
• 2+ years of experience with a scripting, automation, configuration-management, or infrastructure-as-code technology, such as Python, PowerShell, Bash, Terraform, Ansible, or Jenkins.
• Experience integrating an observability platform with an ITSM, CMDB, incident-management, or CI/CD toolchain.
• Experience supporting production applications or infrastructure in Microsoft Azure, Google Cloud Platform, Amazon Web Services, or another public-cloud environment.
• Working knowledge of observability platform licensing, cost management, vendor relationships, and contracts.
• Advanced analytical and problem-solving skills, including the ability to isolate complex performance, availability, platform, and integration issues.
• Strong systems thinking and understanding of dependencies across applications, infrastructure, cloud services, telemetry pipelines, and operational processes.
• Initiative and intellectual curiosity to evaluate emerging technologies, challenge inefficient practices, and introduce practical improvements.
• Sound judgment in balancing service reliability, operational risk, monitoring coverage, telemetry volume, platform capacity, licensing usage, and cost.
• Strong collaboration, communication, and influencing skills, including the ability to explain complex technical concepts to technical and nontechnical audiences.
• Ability to manage complex assignments, balance competing priorities, and deliver short- and mid-term outcomes with limited oversight.

Nice To Haves

• Current certification in New Relic, Zabbix, Dynatrace, Datadog, Microsoft Azure, Google Cloud, AWS, or a related observability or cloud technology.
• 2+ years of hands-on experience with OpenTelemetry, distributed tracing, synthetic monitoring, digital experience monitoring, or real user monitoring.
• 2+ years of experience integrating or operating ServiceNow, PagerDuty, Jira, Confluence, or comparable enterprise operational tools.
• Experience providing technical leadership for an enterprise observability implementation, platform upgrade, migration, or complex integration.
• Experience supporting an Agile or SAFe delivery environment for at least one year or through two or more program increments or major releases.
• Experience supporting observability capabilities for eCommerce, supply chain, retail, or another large-scale customer-facing technology environment.
• Experience leveraging artificial intelligence to enhance observability solutions.

Responsibilities

• Administer, configure, maintain, and enhance enterprise infrastructure monitoring, application performance monitoring, digital experience monitoring, and telemetry management platforms.
• Lead technical onboarding of applications, services, infrastructure components, and cloud resources into the enterprise observability ecosystem.
• Design monitoring policies, alerting rules, dashboards, telemetry collection, health reporting, and diagnostic capabilities for distributed applications and infrastructure environments.
• Develop scripts, automation, infrastructure-as-code, and reusable platform capabilities to improve deployment consistency, operational efficiency, and observability coverage.
• Integrate observability platforms with IT service management, configuration management databases, incident management systems, CI/CD pipelines, and other enterprise technology tools.
• Diagnose and resolve complex platform, performance, availability, telemetry, and integration issues affecting multiple applications, services, or technology teams.
• Analyze alerts, telemetry volume, platform usage, licensing consumption, and capacity requirements; recommend improvements to signal quality, scalability, and cost efficiency.
• Establish observability standards, implementation patterns, platform documentation, and operational procedures based on technical and industry best practices.
• Evaluate emerging technologies and vendor solutions, and lead or guide complex platform upgrades, migrations, integrations, and operational improvement initiatives.
• Partner with observability vendors and procurement teams on technical enablement, licensing, contracts, support cases, and renewal requirements.
• Mentor less experienced engineers and provide technical direction, design reviews, and solution guidance without direct people-management responsibility.

Benefits

• 22 days of PTO and holiday schedule, including 7 observed paid holidays and 1 floating holiday.
• Online and retail discounts.
• Company match 401(k).
• Physical and mental health wellness programs.
• Potential eligibility for bonuses or other forms of variable compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior