Senior Site Specialist - 1st Shift

Thermo Fisher Scientific • Wilmington, DE

1d • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

Requirements

• High school diploma or equivalent required.
• 2 years of related experience within a warehouse or laboratory setting.
• Able to read, write, and speak English fluently.
• Strong verbal and written communication skills, and desire to deliver excellent customer service.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
• Uses organizational skills to multi-task and meet due dates as needed.
• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs.
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.).

Nice To Haves

• Experience working in customer service is also a plus.

Responsibilities

• Use inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
• Perform laboratory services such as order delivery, biological & chemical waste processing, chemical inventory receipt/reconciliation, and gas cylinder & dry ice support.
• Manage the loading dock during business hours with shipping & receiving services.
• Analyze/maintain/reconcile various reports to ensure contractual requirements are met.
• Proactively connect with the supervisor on any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes.
• Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required.
• Engage in process improvement activities.
• May perform other responsibilities as assigned by management.

Benefits

• competitive remuneration
• healthcare
• a range of employee benefits
• employment with an innovative, forward-thinking organization
• outstanding career and development prospects
• an exciting company culture that stands for integrity, intensity, involvement, and innovation!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees