Senior Site Specialist - 1st Shift

Thermo Fisher Scientific•Wilmington, DE

1d•Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs. The Senior Site Specialist will be responsible for using inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing. This role also involves performing laboratory services such as order delivery, biological & chemical waste processing, chemical inventory receipt/reconciliation, and gas cylinder & dry ice support, as well as managing the loading dock during business hours with shipping & receiving services.

Requirements

High school diploma or equivalent required
2 years of related experience within a warehouse or laboratory setting
Able to read, write, and speak English fluently
Strong verbal and written communication skills, and desire to deliver excellent customer service
Maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality
Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site
Independently operates handheld scanners to enter data in various systems as needed
Analytical skills to reconcile reports
Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software
Uses organizational skills to multi-task and meet due dates as needed

Nice To Haves

Experience working in customer service is also a plus

Responsibilities

Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
Perform laboratory services such as order delivery, biological & chemical waste processing, chemical inventory receipt/reconciliation, and gas cylinder & dry ice support
Manage the loading dock during business hours with shipping & receiving services
Analyzes/maintains/reconciles various reports to ensure contractual requirements are met
Proactively connect with the supervisor on any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes
Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required
Engage in process improvement activities
May perform other responsibilities as assigned by management