Senior Specialist, Program Management (1st Shift)

APL Logistics • Scottsdale, AZ

19h • Hybrid

About The Position

The incumbent is responsible for daily customer service tasks and routine reporting, ensuring stability in the customer experience. The role will work towards KPIs and SLAs for a defined customer program and will support proposals for optimization of the customer program across active geographies.

Requirements

• Initial experience within logistics/program management
• Candidates must be within 250 miles of an APL Logistics facility or office.

Nice To Haves

• Preferred 1-3 years of experience

Responsibilities

• Meet KPIs and SLAs of customer programs within the accounts that are assigned
• Support KAM and Advisors Program Management with reporting for assigned accounts
• Delivery of daily customer service tasks for assigned accounts
• Collaborate with internal and external partners that are involved in the delivery of defined customer programs
• Flag recurring internal process failures/ redundancies/ problems
• Support program improvements by gathering relevant data, flagging issues and supporting implementation of new processes
• Serve as first point of contact with customers

Benefits

• PTO
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 251-500 employees