Senior Specialist, Program Management (1st Shift) - Remote
About The Position
The incumbent will handle daily customer service tasks and routine reporting, ensuring stability in the customer experience. The role involves working towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for a defined customer program and supporting proposals for optimization of the customer program across active geographies. APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial, and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage, and Transportation products delivered across six regions. The company also pioneered the use of visual data analysis and offers a robust Data Management and Analytics product suite to help understand and solve complex problems. APL Logistics is known for its deep customer focus, attention, and providing flexible solutions to complex problems, with a global, cross-functional ability to manage customer orders from origin to final destination.
Responsibilities
- Perform daily customer service tasks and routine reporting
- Ensure stability in the customer experience
- Work towards KPIs and SLAs for defined customer program
- Support proposals for optimization of the customer program across active geographies
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
251-500 employees
