Senior Site Reliability Engineer – Compute Platforms

Five9•Irving, TX

12h•Hybrid

About The Position

Five9 is seeking a highly experienced Site Reliability Engineer for its Compute Platforms team to design, implement, and support Kubernetes on bare-metal and hypervisor platforms in a private cloud environment. The role covers architecture, design, and standardization across enterprise compute and hypervisor environments, including bare-metal infrastructure, operating systems, hypervisors, private cloud orchestration, and Kubernetes. Infrastructure-as-Code and GitOps practices are central to the work. The position requires expert knowledge of compute hardware management, Kubernetes, OpenStack, hypervisors, and Linux operating systems. The engineer will collaborate with platform and SRE teams to maintain secure, performant, multi-tenant-isolated services for high-throughput, mission-critical applications. The role is hybrid and requires working in Five9’s Dallas office three days per week (Tuesday, Wednesday, and Thursday). The US base salary range is $90,700–$252,200. Total compensation may also include an annual performance bonus, stock, or other incentive compensation. Five9 offers health, dental, and vision coverage beginning on the first day of employment; short- and long-term disability; basic life insurance; a 401(k) plan with employer matching; mental health support; an employee stock purchase plan; paid time off; company-paid holidays; paid volunteer hours; and 12 weeks of paid parental leave. Compensation and benefits are subject to applicable plan documents and written agreements.

Requirements

At least 6 years of experience in infrastructure engineering, platform engineering, or DevOps, with a strong focus on compute system design.
Proven experience designing and automating bare-metal compute environments at scale.
Strong hands-on experience with PXE boot, network-based operating system provisioning, and automated server imaging.
Experience implementing or supporting BMaaS platforms.
Practical experience using Redfish APIs for hardware provisioning, power management, and remote lifecycle operations.
Deep expertise with Ubuntu Linux in enterprise environments.
Hands-on experience with KVM hypervisors, including SUSE Harvester or OpenStack.
Experience designing and deploying production-grade Kubernetes clusters.
Strong background with enterprise compute hardware platforms, including Cisco UCS, Dell PowerEdge, Supermicro, and HPE systems.
Proficiency with Infrastructure-as-Code tools such as Terraform and Ansible, or similar tools.
Experience building or supporting CI/CD pipelines for infrastructure and platform automation.
Strong scripting skills in Python, Bash, or similar languages.
Ability to produce clear, structured technical design documentation.
Excellent written and verbal communication skills.
Bachelor’s degree in computer science or equivalent professional experience.
Ability to work hybrid in the Dallas office three days per week (Tuesday, Wednesday, and Thursday).

Nice To Haves

OpenStack and Ubuntu KVM administration experience.
Bare-metal-as-a-Service experience involving PXE and Redfish.
Experience with Kubernetes on bare metal.
Knowledge of CIS/NIST security and infrastructure lifecycle management.
ITIL Foundation or advanced certifications related to ITSM methodology.
Background in telco, edge cloud, or large enterprise environments.
Ubuntu certifications, CNCF Certified Kubernetes Administrator (CKA), or Certified Kubernetes Security Specialist (CKS).
Master’s degree in computer science, IT, engineering, or a related field; equivalent experience and relevant industry certifications will also be considered.
Experience guiding junior engineers and fostering collaboration across developers, operations, security, and product stakeholders.

Responsibilities

Lead architecture and design of enterprise compute and hypervisor platform solutions across hardware, operating systems, virtualization, cloud orchestration, and container orchestration.
Define standards and automation frameworks for bare-metal provisioning and lifecycle management.
Design and implement Bare Metal as a Service (BMaaS) capabilities for scalable infrastructure consumption.
Architect Kubernetes platforms on bare metal with QoS and affinity using ArgoCD.
Architect and validate automated deployments of operating systems and hypervisors, including Ubuntu and Harvester.
Design and maintain PXE-based provisioning environments using Redfish APIs for large-scale server deployments.
Develop Infrastructure-as-Code using Ansible, Terraform, Helm, and Git, with Python and Bash automation.
Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.
Design automated workflows for server builds, firmware lifecycle management, patching, and hardware validation.
Evaluate and standardize enterprise hardware platforms to meet performance, scalability, and reliability requirements.
Produce high-level and low-level design documentation, build guides, and operational handoff materials.
Troubleshoot issues across storage, Kubernetes, hypervisors, networking, and Linux systems.
Partner with operations, network, storage, and platform teams to ensure designs are supportable and production-ready.
Participate in on-call escalation support for complex platform-related issues.
Collaborate globally on change management, documentation, and operational best practices.
Share knowledge, mentor junior engineers, and contribute to continuous learning and technical excellence.

Benefits

Health, dental, and vision coverage beginning on the first day of employment; Five9 covers 100% of the employee portion and a high portion of dependent costs.
Short- and long-term disability insurance.
Basic life insurance.
401(k) savings plan with employer matching.
Mental health support platform with therapy, coaching, and self-guided mindfulness resources for covered employees and dependents.
Employee stock purchase plan.
Paid time off.
Company-paid holidays.
Paid volunteer hours.
12 weeks of paid parental leave.
Potential annual performance bonus, stock, and/or other applicable incentive compensation plans.