Senior Site Reliability Engineer - Federal
About The Position
The Senior Site Reliability Engineer supports US Public Sector customers as part of the Federal SRE Team, which provides 24x7 production support for ServiceNow’s Government Community Cloud infrastructure. This third-shift role follows a 10-hour, four-day work week from Wednesday through Saturday, 11 p.m. to 10 a.m. PT. The posting notes there is no on-call rotation and that shift bonuses are available for second and third shifts. SREs maintain and develop the reliability, scalability, and performance of ServiceNow infrastructure, driving technical resolutions across the technology stack from hardware through applications. The team improves platform operability to reduce incidents and mean time to recovery (MTTR), combining software development, networking, and systems engineering expertise. Engineers provide sustainable issue resolutions, prevent recurring problems, collaborate with partner teams on system design, and promote automation and improved monitoring. Candidates must pass ServiceNow’s USFedPASS background screening, including credit and criminal/misdemeanor checks and a drug test. Due to federal requirements, candidates must be US citizens, naturalized US citizens, or US permanent residents holding a green card. Employment is contingent on passing the screening.
Requirements
- Experience integrating AI into work processes, decision-making, or problem-solving, such as through AI-powered tools, workflow automation, or analysis of AI-driven insights.
- Typically at least 5 years of related experience with a bachelor’s degree, or 3 years with a master’s degree, or a PhD with no experience required, or equivalent experience.
- Deep knowledge of Linux systems.
- At least 2 years of experience with DevOps automation, CI/CD pipelines, and agile methodologies.
- At least 2 years of experience with cloud technologies, preferably Azure.
- At least 2 years of coding experience in various languages; Python, JavaScript, and Ruby are preferred.
- Experience with PostgreSQL and MySQL database administration, troubleshooting, and performance tuning.
- Expertise in observability and monitoring of applications, services, and networks at scale.
- Networking skills, including IP addressing and routing.
- Must pass the ServiceNow USFedPASS screening, including credit and criminal/misdemeanor checks and a drug test.
- Must be a US citizen, naturalized US citizen, or US permanent resident holding a green card.
Nice To Haves
- Experience developing on the ServiceNow Platform.
Responsibilities
- Provide relief and sustainable resolution to infrastructure issues.
- Use software development, systems engineering, and networking experience to proactively prevent repeatable issues.
- Drive initiatives with partner teams to improve infrastructure reliability and performance through improved system design.
- Promote a culture that eliminates manual activity by delivering highly automated, scalable solutions.
- Drive monitoring and automation initiatives.
- Maintain and develop the reliability, scalability, performance, and operability of the ServiceNow infrastructure.
- Support production operations for the Government Community Cloud and help reduce incidents and MTTR.
Benefits
- Shift bonuses for second and third shifts.
- Equity, when applicable.
- Variable/incentive compensation.
- Health plans.
- Flexible spending accounts.
- 401(k) plan with company match.
- Employee stock purchase plan (ESPP).
- Matching donations.
- Flexible time away plan.
- Family leave programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
