Senior Site Reliability Engineer - Federal

ServiceNow • Santa Clara, CA

1d

About The Position

The Senior Site Reliability Engineer supports ServiceNow’s US Public Sector customers as part of the Federal SRE Team, which provides 24x7 production support for the Government Community Cloud infrastructure. This is a third-shift position on a 10-hour, four-day schedule, Wednesday through Saturday, from 11 p.m. to 10 a.m. PT. The team has no on-call rotation and offers shift bonuses for second- and third-shift work.

The SRE team maintains and develops the reliability, scalability, performance, and operability of ServiceNow infrastructure. Engineers drive technical resolutions across the technology stack, from hardware to applications, and work to reduce incidents and mean time to resolution. The role combines software development, networking, and systems engineering, with an emphasis on solving complex problems at scale and improving customer services.

Engineers provide relief and sustainable resolution to infrastructure issues, use software development, systems engineering, and networking experience to prevent recurring problems, and collaborate with partner teams to improve infrastructure reliability and performance through better system design. They promote automation to reduce manual work and drive monitoring and automation initiatives.

Candidates must pass ServiceNow’s USFedPASS background screening, which includes credit and criminal/misdemeanor checks and a drug test. Due to federal requirements, candidates must be US citizens, naturalized US citizens, or US permanent residents holding a green card.

Requirements

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Typically, at least 5 years of related experience with a bachelor’s degree; or 3 years with a master’s degree; or a PhD without experience; or equivalent experience.
• Deep knowledge of Linux systems.
• At least 2 years of experience with DevOps automation, CI/CD pipelines, and agile methodologies.
• At least 2 years of experience with cloud technologies, preferably Azure.
• At least 2 years of coding experience in various languages; Python, JavaScript, and Ruby are preferred.
• Experience with PostgreSQL and MySQL database administration, troubleshooting, and performance tuning.
• Expertise in observability and monitoring of applications, services, and networks at scale.
• Networking skills, including IP addressing and routing.
• Must pass the USFedPASS screening, including credit and criminal/misdemeanor checks and a drug test.
• Must be a US citizen, naturalized US citizen, or US permanent resident holding a green card.

Nice To Haves

• Experience developing on the ServiceNow Platform.

Responsibilities

• Provide relief and sustainable resolution to infrastructure issues.
• Use software development, systems engineering, and networking experience to proactively prevent recurring issues.
• Drive initiatives with partner teams to improve infrastructure reliability and performance through improved system design.
• Promote an intolerance for manual activity and build a highly automated environment with scalable solutions.
• Drive monitoring and automation initiatives.
• Maintain and develop the reliability, scalability, performance, and operability of the ServiceNow infrastructure.
• Resolve technical issues across the technology stack, from hardware through applications, and help reduce incidents and mean time to resolution.

Benefits

• Shift bonuses for second- and third-shift work.
• Health plans, including flexible spending accounts.
• 401(k) plan with company match.
• Employee stock purchase plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.
• Equity, when applicable.
• Variable/incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior