Senior Site Reliability Engineer (SRE)
About The Position
We're Concentrix, an intelligent transformation partner that is solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world's best brands. The Concentrix Technical Products and Services team drives our transformation, data, and technology services by integrating digital engineering, creativity, and human behavior insights to unlock value through tech-powered experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale, offering market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics. We are recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.” As a Senior Site Reliability Engineer, you will help build, scale, and operate resilient platforms for critical digital experiences across web, mobile, API, AI/ML, and customer-facing environments. This role is for an engineer passionate about the intersection of software, cloud infrastructure, automation, and operations, focused on improving reliability, observability, scalability, and developer experience. You will collaborate with software engineering, platform, architecture, product, and security teams to enhance platform performance and availability, reduce operational toil, and advance intelligent, automated operations for mission-critical services.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Cloud Operations.
- Experience supporting large-scale distributed applications in production environments.
- Experience operating customer-facing digital platforms with high availability expectations.
- Strong Linux administration and troubleshooting skills.
- Expertise with Kubernetes and containerized environments.
- Experience with AWS and/or Azure cloud platforms.
- Strong scripting and automation skills in Python and Bash; Go is preferred.
- Strong experience with Terraform, Git, CI/CD pipelines, Docker, and Kubernetes.
- Experience working with APIs, microservices, and distributed architectures.
- Hands-on experience with observability and monitoring tools such as Splunk, Grafana, Prometheus, OpenTelemetry, New Relic, and cloud-native monitoring platforms.
- Demonstrated strength in incident management, escalation leadership, root cause analysis, and problem management.
- Experience with capacity planning, performance engineering, disaster recovery, and resiliency testing.
Nice To Haves
- Experience supporting mobile applications (iOS and Android) and digital customer platforms.
- Experience with API gateways, CDN technologies, and edge architectures.
- Knowledge of AI/ML platform operations.
- Familiarity with cybersecurity best practices and DevSecOps.
- AWS Certified DevOps Engineer, Solutions Architect, Kubernetes, or related certifications.
- Experience working within Agile and Product operating models.
Responsibilities
- Design, implement, and support highly available, scalable, and resilient platform services.
- Define and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets.
- Identify and address reliability risks and performance bottlenecks across distributed systems.
- Lead root cause analysis for critical incidents and drive sustainable corrective actions.
- Participate in production support and on-call rotations for business-critical applications.
- Build and enhance observability solutions using tools such as Splunk, Grafana, Prometheus, Datadog, New Relic, and OpenTelemetry.
- Create actionable dashboards, alerts, metrics, and reporting that improve operational visibility.
- Drive continuous improvement in Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR).
- Support and evolve shared platform capabilities used across multiple engineering teams.
- Develop self-service platform features, reusable services, and automation frameworks that improve developer productivity.
- Partner with architecture and engineering teams to define future-state platform strategies.
- Design and manage cloud-native infrastructure across AWS and Azure environments.
- Implement Infrastructure as Code using Terraform, CloudFormation, Helm, and Kubernetes manifests.
- Automate provisioning, deployment, configuration management, and recovery processes.
- Design and optimize CI/CD pipelines to enable secure, reliable, and efficient software delivery.
- Improve deployment speed and quality through automation, release validation, and deployment controls.
- Support GitOps operating models and deployment automation practices.
- Lead operational readiness reviews, disaster recovery exercises, and resiliency initiatives.
- Establish runbooks, playbooks, and automated remediation solutions.
- Drive chaos engineering and resiliency testing efforts.
- Ensure alignment with enterprise operational standards and security requirements.
- Leverage AI-assisted operations, observability, and incident intelligence capabilities to proactively identify and mitigate risk.
- Advance intelligent platform capabilities that enhance engineering efficiency and operational excellence.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
