Senior Servicing Compliance Manager – Residential Mortgage Portfolio

Western Alliance Bank • Phoenix, AZ

12h • Onsite

About The Position

As a Senior Compliance Manager, you'll be responsible for developing, leading, and overseeing the Company’s mortgage servicing regulatory compliance program, thereby assisting in the proper servicing of the organization’s residential mortgages. You will ensure the Company maintains full compliance with federal and state servicing regulations, and internal governance standards. In this role, you will provide strategic direction, risk oversight, and compliance leadership to safeguard the Company, deliver strong audit outcomes, reduce regulatory exposure, and ensure high quality customer experiences.

Requirements

• 9+ years of related experience in Regulatory Compliance, Risk Management, Internal Audit or similar field.
• Bachelor's degree in related field required.
• Previous leadership experience required.
• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced knowledge and understanding of servicer’s actions during the servicing “life-events” of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs.
• Advanced knowledge of all activities within the scope of compliance governance and program management.
• Advanced ability to identify and understand key risks, issues and trends and to develop meaningful information to be shared with leadership.
• Advanced speaking and writing communication skills.

Nice To Haves

• Certified Regulatory Compliance Manager preferred.

Responsibilities

• Manage the relationship with external Servicing QC vendors, as the Vendor Relationship Owner.
• Oversee and manage compliance reviews of Servicing QC vendors and Sub-servicers.
• Alert appropriate management levels and internal departments to problems identified during routine testing.
• Follow through on all actionable items to ensure full and timely resolution is completed by the responsible parties.
• Manage and oversee functional risk appetite through creation and ongoing maintenance of department risks and controls (i.e. RCI).
• Assess Sub-servicer’s compliance with applicable federal and state servicing statutes (RESPA, ECOA, TCPA, FDCPA, etc.), and servicing regulatory requirements circulated by agencies.
• Create and manage to monthly, quarterly, and annual Test Plans.
• Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers.
• Prepare and submit various monthly reports for management review.
• Compile and categorize data used for operational metrics.
• Perform secondary review of audit findings reports for use internally as well as to communicate any findings to Sub-servicers.
• Create effective compliance and auditing policies and procedures as needed.
• Evaluate servicer performance using a variety of tools such as scorecards, servicer management reports, and findings trend analysis.

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster business knowledge
• Learning the ins and outs of how successful companies operate and manage their finances
• Invaluable hands-on experience to help grow your career

What This Job Offers

• Job Type: Full-time
• Career Level: Senior