Senior Services Sales Consultant

iManage•,

3d•$150,000 - $170,000•Hybrid

About The Position

Being a Senior Services Sales Consultant at iManage Means… You will own the quality and presales scoping of complex enterprise services engagements across new business logos and expansion opportunities, partnering with Account Executives across law and corporate verticals to build best-in-class SOWs and repeatable services packages that set up delivery for success. In doing so, you will serve as a trusted partner to the Sales organization to earn the credibility to influence how services are positioned, packaged, and brought to market, and acting as a thought leader who shapes go-to-market strategy for iManage's services offerings. You will operate as a services sales leader within the Customer Experience (CX) Solutions Consulting team in translating customer needs and business drivers into clear, well-scoped service packages that protect both delivery quality and deal economics. You work both new business implementations and existing customer expansion deals (additional product SKUs, platform upgrades, transformational services), identifying where services create tangible value by shaping opportunities for quality delivery. You are driving growth and scale while ensuring every engagement we send to Professional Services is thoughtful, technically sound, and executable. You'll work directly alongside AEs in customer conversations, conduct discovery, shape service design, and own SOW architecture through negotiation and closure. This individual will ensure services opportunities are scoped with precision and discipline, preventing bad deals from reaching the delivery team. You combine deep services expertise with sales acumen to help AEs recognize where services adds real value, design high-quality engagements, and close them with confidence. You're the quality gatekeeper and the trusted advisor that sales relies on to build integrations that actually work.

Requirements

10–14+ years in professional services leadership or delivery, with proven track record owning complex services sales or pre-sales roles
Minimum 5+ years closing/architecting enterprise services deals
Understands the full sales cycle and how to move services opportunities forward—qualifying deals, building urgency, navigating procurement, and maintaining a healthy, forecast-ready pipeline; knows how to partner with AEs without losing sight of your own number
Have led, sold, or delivered large-scale implementation, transformation, or advisory engagements in enterprise environments
Strong understanding of software implementation complexity, systems integration, technical architecture, and how poor scoping causes delivery failures
Proven ability to ask hard questions, translate vague requirements into disciplined scopes, protect margins, and prevent scope creep
Build credibility and trust with enterprise decision-makers; comfortable in complex multi-stakeholder negotiations
Sold or delivered services to regulated industries (legal, financial services, government) with complex compliance and governance requirements
Comfortable owning end-to-end SOW structure, pricing strategy, and contractual negotiations—not just closing the signature

Nice To Haves

Background in legal services, legal operations, or legal technology
Experience launching new service offerings or market verticals
Track record of scaling services go-to-market motions across organizations

Responsibilities

Work directly with AEs from law and corporate divisions across new business logos and expansion opportunities (product SKU additions, platform upgrades, transformational services) in customer conversations, conducting rigorous discovery to identify where services creates real value and can be designed for quality delivery
Build repeatable structures and processes that strengthen how Sales engages with services to establishing clear handoff points, defining when services should be involved in deals, creating templates and discovery frameworks that make it frictionless for AEs to collaborate with you, and documenting best practices that scale services excellence across the Sales organization
Own the quality and structure of services engagements to translate customer requirements into clear, scoped, technically sound SOWs that set Professional Services up for success and protect deal economics
Ask the hard questions to uncover true customer needs and business drivers; translate vague requirements into disciplined, well-scoped service offerings that prevent scope creep and bad SOWs
Build and maintain deep knowledge across implementation, configuration, training, advisory, and transformation services; understand technical complexity and integration challenges across iManage products
Own services deal closure through negotiation and contract execution; manage pricing discussions, scope protection, and contractual terms with customers and procurement teams
Help CX leadership maintain accurate visibility into services bookings opportunities; forecast and report on services attach rates, deal health, and scoping quality
Partner with Professional Services, Knowledge & Education, Customer Success, and Sales teams to validate new service offerings, develop SOW or services order templates, and establish repeatable scoping best practices
Help AEs understand where services creates customer value and deal differentiation; model discovery and scoping discipline; document repeatable frameworks and approaches

Benefits

Flexible work environment that supports both remote and hybrid employees
Internal development framework
Unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training
Supportive and experienced team within a dynamic, inclusive, and encouraging culture
Flexible work hours
Modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events
Inclusive environment where I can help shape the culture
Market competitive salary
Annual performance-based bonus
Comprehensive Health/Vision/Dental/Life Insurance
401k Retirement Savings Plan with a company match up to 4%
Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave
Flexible time off policy
Multiple company wellness days each year
Access to RethinkCare, a global behavioral health platform