Senior Services Division Manager

City of Albuquerque•Albuquerque, NM

1d•Onsite

About The Position

Plan, direct, manage and oversee the activities and operations of section managers in the Department of Senior Affairs responsible for various senior citizen, volunteer, nutrition and transportation programs, events, services and activities; coordinate assigned activities with other divisions, departments and outside agencies and provide highly responsible and complex administrative support to the Director of Senior Affairs. Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job. Essential and Supplemental Functions ESSENTIAL FUNCTIONS: Essential functions may include, but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation. Assume full management responsibility for all senior citizen social services, programs and activities including nutrition, transportation, frail elderly programs, senior information services, case management, senior center facilities, senior companion and foster grandparent programs, retired senior volunteers, volunteer credit bank, congregate housing sites, adult fitness and inter-generational programs; recommend, implement and administer policies and procedures. Manage the development and implementation of department and division goals, objectives, policies and priorities for each assigned service area. Establish, within departmental policy, appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly. Plan, direct and coordinate, through subordinate level staff, the work plan for various senior services programs; assign projects and programmatic areas of responsibility; review and evaluate work methods and procedures; meet with key staff to identify and resolve problems. Assess and monitor work load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement; direct and implement changes. Develop survey instruments and conduct surveys of program participants to determine participant needs; interpret and record survey results; implement program plans to address identified needs. Coordinate a variety of special programs, activities and events to target and accommodate a diverse participant population. Oversee the preparation of food for senior participants; ensure that food programs meet all applicable rules and regulations in relation to environmental health and nutrition. Supervise the acquisition and inventory of all departmental food, kitchen supplies and equipment including the writing of specifications and negotiating of purchases. Ensure that department facilities are well maintained; manage capital improvement projects; conduct maintenance review; coordinate facilities maintenance with other divisions as needed. Serve as the staff liaison for the department advisory board; provide staff support to the advisory board. Select, train, motivate and evaluate senior services personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures. Oversee and participate in the development and administration of senior services program budgets; approve the forecast of funds needed for staffing, equipment, materials and supplies; approve expenditures and implement budgetary adjustments as appropriate and necessary. Represent the senior services to other divisions, departments, elected officials and outside agencies; coordinate assigned activities with those of other divisions, departments and outside agencies and organizations. Provide staff assistance to the Director of Senior Affairs; participate on a variety of boards, commissions and committees; prepare and present staff reports and other necessary correspondence. SUPPLEMENTAL FUNCTIONS: Attend and participate in professional group meetings and regional and national workshops; stay abreast of new trends and innovations in the field of social services programs for senior citizens. Respond to and resolve difficult and sensitive citizen inquiries and complaints. Perform related duties and responsibilities as required.

Requirements

Bachelors degree from an accredited college or university in social services, public administration, business administration, gerontology, or nutrition
Seven (7) years experience in social services, nutrition, food service management or operations management
Four (4) years supervisory experience
Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within six (6) months from date of hire.

Responsibilities

Assume full management responsibility for all senior citizen social services, programs and activities including nutrition, transportation, frail elderly programs, senior information services, case management, senior center facilities, senior companion and foster grandparent programs, retired senior volunteers, volunteer credit bank, congregate housing sites, adult fitness and inter-generational programs; recommend, implement and administer policies and procedures.
Manage the development and implementation of department and division goals, objectives, policies and priorities for each assigned service area.
Establish, within departmental policy, appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.
Plan, direct and coordinate, through subordinate level staff, the work plan for various senior services programs; assign projects and programmatic areas of responsibility; review and evaluate work methods and procedures; meet with key staff to identify and resolve problems.
Assess and monitor work load, administrative and support systems, and internal reporting relationships; identify opportunities for improvement; direct and implement changes.
Develop survey instruments and conduct surveys of program participants to determine participant needs; interpret and record survey results; implement program plans to address identified needs.
Coordinate a variety of special programs, activities and events to target and accommodate a diverse participant population.
Oversee the preparation of food for senior participants; ensure that food programs meet all applicable rules and regulations in relation to environmental health and nutrition.
Supervise the acquisition and inventory of all departmental food, kitchen supplies and equipment including the writing of specifications and negotiating of purchases.
Ensure that department facilities are well maintained; manage capital improvement projects; conduct maintenance review; coordinate facilities maintenance with other divisions as needed.
Serve as the staff liaison for the department advisory board; provide staff support to the advisory board.
Select, train, motivate and evaluate senior services personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Oversee and participate in the development and administration of senior services program budgets; approve the forecast of funds needed for staffing, equipment, materials and supplies; approve expenditures and implement budgetary adjustments as appropriate and necessary.
Represent the senior services to other divisions, departments, elected officials and outside agencies; coordinate assigned activities with those of other divisions, departments and outside agencies and organizations.
Provide staff assistance to the Director of Senior Affairs; participate on a variety of boards, commissions and committees; prepare and present staff reports and other necessary correspondence.
Attend and participate in professional group meetings and regional and national workshops; stay abreast of new trends and innovations in the field of social services programs for senior citizens.
Respond to and resolve difficult and sensitive citizen inquiries and complaints.
Perform related duties and responsibilities as required.