Senior ServiceNow Technical Program Manager

BCMC•Falls Church, VA

2d•Remote

About The Position

BCMC is seeking an experienced Senior Technical Program Manager to oversee and manage our DoD Program. The Senior Program Manager will lead a team to build, deliver, and manage classified and unclassified ServiceNow FSM capabilities. The Senior Program Manager will also provide comprehensive support for the usage of ServiceNow across various capabilities and lanes such as Program Management, Solutions Architecture, Business Process Integration & Automation, Project Management, and Cyber Security. To ensure program success, the Senior Program Manager will manage the total work effort, plan and schedule, manage resources, plan transitions, prepare deliverables, assure quality and metrics, manage customer relationships, and engage in strategic business planning. Additionally, the Senior Program Manager will be responsible for identifying opportunities to expand offerings, improve service delivery, and cultivate a culture of innovation within the team to drive business growth.

Requirements

8+ years of relevant work experience in a very fast-paced, dynamic environment
5+ years of experience managing ServiceNow FSM platform implementations
Experience with leading teams and managing web applications
3 years’ experience defining and delivering systems’ support strategy, including business analysis and requirements gathering abilities.
Expertise with Agile Scrum methodology
Advanced skill in Microsoft Office Suites
Bachelor's degree in information technology related field or business administration
Project Management Professional (PMP) or Project Management Institute Agile Certified Practitioner (PMI ACP) certification required.
US Citizenship and ability to obtain DoD SECRET clearance

Responsibilities

Lead a team to build, deliver, and manage SaaS environment for ServiceNow FSM capabilities.
Manage the total work effort, planning and scheduling, resource management, transition planning, reporting, deliverables preparation, quality assurance and metrics, customer relationship management, and strategic business planning.
Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.
Performs day-to-day management of overall project/contract support operations, possibly involving multiple tasks and groups of personnel at multiple locations.
Organizes, directs, and coordinates the planning and production of all activities associated with assigned project.
Assumes responsibility for project results.
Works with project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budget, and timing.
Completes work breakdown structure to estimate effort required for each task.
Provides a project schedule to identify when each task will be completed.
Communicates clearly expectations to team members and stakeholders.
Ensure that the program is delivered on time, within budget, and to the required quality standards.
Build and maintain strong relationships with DoD and other stakeholders.
Mediates between stakeholders and team members.
Identify and mitigate risks and issues that may impact the program's success.
Resolves issues and solves problems throughout project life-cycle.
Manages project scope by ensuring changes to scope are documented and approved.
Tracks and reports on project milestones and provides status reports when requested.
Leads, coaches, and motivates team members.
Organizes, directs, and coordinates the planning and production of all activities associated with assigned projects.
Makes decisions and recommendations based on the business need for each project, and makes on- going decisions based on what’s best for the organization.
Monitor and report on the program's progress to key stakeholders.
Drive business growth by identifying opportunities to expand our offerings, improving our service delivery, and fostering a culture of innovation within the team.
Ensure compliance with all relevant policies, procedures, and regulations.