Senior ServiceNow Engineer – AI Enablement & Platform Strategy

Molina Healthcare•Long Beach, CA

About The Position

We are seeking an experienced ServiceNow Engineer to drive platform enhancements, AI adoption, and strategic evolution of the ServiceNow platform across the enterprise. This role will focus on leveraging AI driven capabilities (e.g., automation, predictive intelligence, virtual agents, and generative AI features) while ensuring the platform remains scalable, cost optimized, and aligned with enterprise objectives. The ideal candidate combines deep ServiceNow technical expertise with the ability to roadmap platform direction, guide architectural decisions, and optimize licensing and operational costs—while enabling measurable business outcomes.

Requirements

Bachelor's Degree
5-7 years of experience in ServiceNow engineering or platform administration
Strong hands on experience with ServiceNow ITSM and core platform capabilities
Experience driving platform enhancements that leverage AI or intelligent automation
Demonstrated ability to define and execute a ServiceNow platform roadmap
Experience managing ServiceNow in a large, complex enterprise environment
Strong understanding of platform design, performance, and operational best practices

Nice To Haves

Experience with ServiceNow AI features, virtual agents, or predictive intelligence
Familiarity with additional ServiceNow modules (ITOM, CSM, HRSD, etc.)
Experience in regulated industries (healthcare, insurance, finance, public sector)
Prior ownership of platform cost optimization or licensing strategy
Experience partnering with executive and senior leadership on platform direction

Responsibilities

Design, build, and enhance ServiceNow solutions across ITSM and related modules with a focus on automation and AI enabled capabilities
Lead technical implementation of platform features that improve efficiency, user experience, and service quality
Ensure platform configurations follow best practices for scalability, maintainability, and performance
Act as a senior technical authority for complex platform design and troubleshooting
Drive adoption of ServiceNow AI capabilities, such as predictive intelligence, virtual agents, conversational experiences, and intelligent automation
Identify opportunities to embed AI into workflows, service delivery, and operational processes
Partner with stakeholders to translate business needs into AI enabled ServiceNow use cases
Ensure AI features are deployed responsibly, securely, and aligned with governance expectations
Own and maintain the ServiceNow platform roadmap, aligning technical enhancements with enterprise priorities and business outcomes
Evaluate new ServiceNow features and releases to determine value, readiness, and adoption strategy
Provide clear technical guidance on platform evolution, deprecations, and modernization opportunities
Influence stakeholders on long term platform strategy, including expansion into additional modules or capabilities
Develop a strong understanding of ServiceNow licensing models and SKU entitlements
Partner with leadership, procurement, and finance to ensure cost effective use of platform capabilities
Identify opportunities to reduce cost through consolidation, automation, configuration optimization, and feature rationalization
Balance innovation and expansion with fiscal responsibility and licensing efficiency in an enterprise environment
Establish and maintain platform standards, guardrails, and governance practices
Ensure platform changes meet security, compliance, and audit requirements
Collaborate with architects, product owners, and business leaders to ensure consistent and aligned implementations
Mentor junior engineers and contribute to a culture of engineering excellence