About The Position

The Senior ServiceNow Developer, Legal & Corporate Affairs designs, develops, implements, and supports ServiceNow solutions for Legal, Ethics & Compliance, Corporate Affairs, and other LCCA functions. The role partners with business stakeholders, technology teams, the enterprise ServiceNow team, and external vendors to deliver scalable solutions that improve business processes, automation, and user experience. The position provides end-to-end technical ownership of the platform, leading workflow development, integrations, AI-enabled capabilities, and continuous improvement initiatives while ensuring platform reliability, security, and successful delivery. Success means delivering reliable, scalable ServiceNow solutions that simplify business processes, enable automation, and enhance digital capabilities across Legal & LCCA.

Requirements

  • Bachelor's degree in Information Systems, Computer Science, or a related field.
  • 6+ years of Information Technology experience.
  • 3+ years of hands-on ServiceNow development experience in a large, complex organization.
  • Experience with ServiceNow products such as ITSM, CSM, ITOM, HRSD, or Legal Service Delivery (LSD).
  • Experience gathering and translating business requirements into technical solutions.
  • Strong collaboration and stakeholder management skills.
  • Experience working across multiple technology platforms and teams.

Nice To Haves

  • Experience implementing or supporting ServiceNow Legal Service Delivery (LSD).
  • Experience implementing and supporting technical solutions for Legal organizations.
  • Experience with AI, automation, and digital transformation initiatives.
  • Experience leading platform adoption and process improvement efforts.
  • Experience working in a global matrix organization.
  • ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS).
  • Experience with Agile delivery methodologies.

Responsibilities

  • Design, configure, and develop ServiceNow applications, workflows, automations, and platform enhancements to meet business needs.
  • Build and maintain integrations using REST, SOAP, IntegrationHub, APIs, MCP, and other modern integration technologies.
  • Translate business requirements into scalable technical solutions and platform configurations.
  • Lead solution deployments, code reviews, and testing, and ensure adherence to ServiceNow development standards.
  • Provide advanced application support and troubleshooting, and maintain technical documentation.
  • Partner with product managers, developers, business and technology teams, and vendors to deliver business value.
  • Identify and manage risks, issues, dependencies, and technical challenges throughout delivery and support activities.
  • Drive continuous improvement through automation, AI capabilities, and platform optimization.
  • Mentor team members and promote development best practices.

Benefits

  • Discretionary incentive award dependent on company and personal performance.
  • Minnesota Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 48 hours per calendar year unless otherwise provided by law.
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