Senior ServiceNow Developer (Senior Software Developer)

SchoolsFirst Federal Credit Union•Tustin, CA

1d•Hybrid

About The Position

We are seeking a Senior ServiceNow Developer to join our exceptional team. This role involves independently designing, developing, and enhancing moderately to complex ServiceNow applications based on detailed functional and technical specifications. You will perform coding, testing, debugging, documentation, maintenance, and ongoing support activities across the application lifecycle. The ideal candidate will develop, implement, maintain, and resolve application and system issues using established SchoolsFirst FCU and credit union development standards, with minimal supervision. You will build new ServiceNow application components, configure and customize ServiceNow applications, and adhere to coding standards, SDLC practices, and Agile methodology. Creating and maintaining technical and functional documentation, testing and debugging software, and staying current on emerging technologies and platform advancements are key aspects of this role. You will also provide ongoing system support, troubleshooting, and maintenance.

Requirements

Bachelor’s degree in Computer Science, Engineering, Math, Physics or related technical field or equivalent years of experience required
5-7 years progressive experience in a software related field required
3–5 years of hands-on ServiceNow development experience required
ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) required.
Advanced JavaScript development skills using Glide APIs.
Experience building and customizing Service Portal widgets using AngularJS, HTML, and CSS.
Experience with Automated Test Framework (ATF).
Working knowledge of ITIL fundamentals and service management concepts.
Understanding of CMDB fundamentals, including configuration items, relationships, and data quality principles.
Strong analytical, problem solving, and troubleshooting skills.
Ability to work effectively in a collaborative, Agile team environment.
Strong written and verbal communication skills, with the ability to document and explain technical solutions clearly.

Nice To Haves

ServiceNow implementation experience preferred.
Strong, demonstrable experience with one or more ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), Financial Services Operations (FSO), or Service Portal / Employee Center.
Experience with Now Assist / Generative AI features, Virtual Agent, or AI‑driven workflows preferred.

Responsibilities

Independently design, develop, and enhance moderately to complex ServiceNow applications based on detailed functional and technical specifications.
Perform coding, testing, debugging, documentation, maintenance, and ongoing support activities across the application lifecycle.
Develop, implement, maintain, and resolve application and system issues using established SchoolsFirst FCU and credit union development standards, with minimal supervision.
Build new ServiceNow application components to meet user and business requirements, leveraging platform capabilities and best practices.
Configure and customize ServiceNow applications using tables, profiles, and vendor‑supplied tools to implement approved enhancements and changes.
Adhere to general and credit union specific coding standards, SDLC practices, and SchoolsFirst FCU’s Agile methodology.
Create and maintain clear technical and functional documentation for new solutions and enhancements to existing applications.
Test and debug new and existing application software, including solutions developed by other team members, to ensure accuracy, integrity, interoperability, performance, and completeness.
Demonstrate the ability to quickly learn, adapt, and become proficient in new technologies, tools, and development standards.
Stay current on emerging technologies and ServiceNow platform advancements through research, training, and collaboration with peers and industry professionals.
Provide ongoing system support, troubleshooting, and maintenance as required to ensure platform stability and reliability.
Performs other duties as assigned.
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.