Senior ServiceNow Business Analyst

Bravium Consulting

About The Position

Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning Creator Workflow Partner of the Year in 2022, ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year! — we take pride in our expertise and commitment to excellence. At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values: Strive for Greatness Do the Right Thing Foster Teamwork Respect Each Other Grow Together We are seeking an experienced ServiceNow Senior Business Analyst to lead requirements and solution design for high-impact federal initiatives, partnering closely with government stakeholders to deliver scalable, mission-driven ServiceNow solutions.

Requirements

Deep understanding of core ServiceNow modules (e.g., ITSM, ITOM, HRSD, SecOps) within federal implementations.
Skilled at gathering, analyzing, and documenting complex business and technical requirements in government environments.
Experience designing and improving workflows and processes to support federal agency missions and mandates.
Strong grasp of Agile/Scrum principles as applied in federal delivery, including experience with hybrid Agile/Waterfall environments.
Familiar with FISMA, FedRAMP, NIST, and other federal compliance frameworks that impact ServiceNow deployments.
Proven ability to engage with CORs, PMs, Product Owners, and federal end-users to align goals, manage expectations, and build consensus.
Proficient in creating test scripts, leading UAT, and validating ServiceNow functionality against agency requirements.
Able to translate platform capabilities into business value for both technical teams and non-technical stakeholders.
Experienced in producing detailed user stories, acceptance criteria, process flows, and training materials for federal audiences.
Comfortable leading requirements workshops, status meetings, and executive-level briefings in a government setting.
Understands the importance of data handling, role-based access controls, and operational security in federal systems.
Works effectively within multi-vendor, cross-functional teams in high-stakes government delivery environments.
Driven to identify inefficiencies and recommend process and platform optimizations for mission outcomes.
Experienced with Jira, Confluence, ServiceNow Studio, and federal collaboration tools (e.g., MS Teams, SharePoint).
US Citizen; Active Public Trust clearance or the ability to obtain one
Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment
Hands-on experience with ServiceNow, including familiarity with common modules and functionality
Proficiency in developing business process documentation using Microsoft Visio or similar tools
Experience translating business needs into detailed technical requirements
Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices

Responsibilities

Lead the requirements lifecycle for complex ServiceNow initiatives—partnering with government stakeholders to elicit, analyze, and validate functional and technical needs.
Translate strategic business goals into scalable, compliant ServiceNow solutions that align with federal standards and agency mission priorities.
Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria.
Guide system and user acceptance testing, ensuring that solutions are thoroughly validated and meet quality benchmarks.
Act as the primary bridge between business and technical teams—reviewing solution design, ensuring alignment with requirements, and managing scope changes.
Leverage deep knowledge of federal operations and ServiceNow platform capabilities to drive process improvements and solution optimization.
Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress clearly and effectively.