Senior Consultant, Business Analyst ServiceNow

KPMG•Vancouver, BC

About The Position

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference. Due to the continued growth of our ServiceNow practice we have an exciting opportunity for a ServiceNow Business Analyst / Business Process Consultant to join our industry-leading ServiceNow practice.

Requirements

Strong communication skills - verbal, written, listening and presentation
The ability to work on multiple projects at the same time and under tight deadlines
Strong process flow and diagramming skills
Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business procedures
Solid presentation, facilitation, interview, and workshop skills
Strong knowledge of project and software development methodologies / techniques

Nice To Haves

Ideally fluent in ServiceNow or Service Management technology
Experience creating and delivering training materials

Responsibilities

Create relationships with the client business teams to understand their business.
Collect, review, analyze, and manage business, user and system requirements from client stakeholders to create clear, concise, and correct user stories.
Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.)
Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables – process flows, test cases, etc. to meet development and stakeholder needs.
Manage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments.
Participating in work teams with stakeholders in IT, Project Management Office (PMO), vendors, and other business practice groups from an application development life cycle perspective.
Commit to the continuous improvement, and learning development of ServiceNow best practices, tools, and technology.