Business Analyst (ServiceNow)

CIYIS • Tallahassee, FL

3d • Onsite

About The Position

We're looking for an experienced Business Analyst who enjoys bridging the gap between business needs and technology solutions. In this role, you'll help this public sector customer modernize their operations through ServiceNow initiatives, working alongside business leaders, product owners, technical teams, and implementation partners to improve processes and deliver meaningful outcomes.

Requirements

• Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field (or equivalent experience).
• 5+ years of business analysis experience supporting enterprise technology initiatives.
• 3+ years of ServiceNow implementation or enhancement experience.
• Strong requirements elicitation, documentation, and management skills.
• Experience facilitating stakeholder meetings and workshops.
• Experience supporting testing, validation, and business process improvement efforts.

Nice To Haves

• Experience with multiple ServiceNow modules and capabilities.
• Knowledge of ITSM
• Knowledge of Case Management
• Knowledge of CMDB
• Knowledge of CSDM
• Knowledge of ITOM
• Knowledge of Employee Center
• Organizational change management experience.
• Public sector or government experience.
• CBAP, PMI-PBA, ServiceNow, and/or ITIL certifications.

Responsibilities

• Lead requirements gathering and business analysis activities.
• Facilitate stakeholder workshops, discovery sessions, and working meetings.
• Analyze current-state processes and identify improvement opportunities.
• Develop business, functional, and non-functional requirements.
• Create process flows, use cases, user stories, and supporting documentation.
• Support solution validation, user acceptance testing (UAT), and defect management.
• Maintain requirements traceability throughout implementation.
• Assist with organizational change management, communications, training, and user adoption activities.

Benefits

• You'll have the opportunity to play a key role in a high-visibility ServiceNow transformation initiative that impacts enterprise operations and service delivery.
• You'll work with engaged stakeholders, modern technologies, and a collaborative team focused on continuous improvement and delivering value.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level