Business Analyst - ServiceNow
About The Position
Ibis Public Sector is seeking a Business Analyst to support the Join Cyber Defense Collaborative (JCDC) Production Team in the transformation from a legacy SharePoint environment to ServiceNow. This role will act as a bridge between business users and technical developers, ensuring the new system is intuitive, efficient, and aligned with evolving operational and organizational needs. Ibis Public Sector works with U.S. federal government agencies on some of the most advanced projects in the world today. Our work has real-world impacts, including supporting our service members with their missions, workforce improvements, and improving the citizen experience with government services. Join our team and practice state-of-the-art DevSecOps development on projects that MATTER. Learn the latest technologies and processes and apply them with military-grade cybersecurity.
Requirements
- Active DHS Top Secret Clearance required.
- Ability to be physically present for sensitive meetings in the National Capital Region (NCR).
- Proven experience as a Business Analyst or Systems Analyst supporting enterprise system transitions or implementations, preferably with ServiceNow or similar workflow platforms.
- Familiarity with SharePoint, ServiceNow, and digital collaboration tools.
- Strong analytical, documentation, and stakeholder communication skills.
- Ability to translate business processes into technical requirements and work effectively across multidisciplinary teams.
Nice To Haves
- Prior experience supporting Federal, DoD, or cybersecurity-focused environments preferred.
Responsibilities
- Partner with stakeholders, including CISA IT and JCDC teams, to gather, document, and prioritize business and technical requirements.
- Translate business needs into actionable specifications for development and implementation within the ServiceNow platform.
- Collaborate closely with technical teams to ensure accurate configuration, functionality, and user experience during system build and rollout.
- Follow the full Software Development Life Cycle (SDLC) from requirements gathering through design, testing, deployment, and validation.
- Conduct user acceptance testing (UAT) and facilitate feedback sessions to validate requirements, identify gaps, and recommend enhancements.
- Support change management and user adoption activities to ensure a smooth transition to the new platform.
- Evaluate and recommend digital tools and mediums to improve collaboration, workflow efficiency, and information accessibility across the team.
- Document workflows, use cases, and system integrations to support transparency and long-term sustainability of the platform.
Benefits
- flexible time off for vacation and personal time
- medical
- dental
- vision
- life
- group voluntary benefits
- individual voluntary benefits
- short-term disability
- flexible spending accounts
- parental leave benefits
- Short-Term and Long-Term Disability at no cost
- company-covered Life Insurance
- access to group legal services
- identify theft protection through LifeKeys services
- 401(k) plan with company contribution and matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
