Senior Service Technician (Field Service) – Nationwide USA

Swobbee•Brooklyn, NY

6d•Onsite

About The Position

The Senior Service Technician will be responsible for maintaining, troubleshooting, repairing, upgrading, and optimizing a nationwide network of battery swapping stations deployed for a key customer. The successful candidate will serve as the primary field service representative and technical escalation point, ensuring maximum system uptime and customer satisfaction. This position requires extensive travel throughout the United States via air travel, rail, rental vehicle, or company vehicle, depending on the service location and operational requirements. In addition to technical expertise, the ideal candidate will have experience developing technical training programs, coaching technicians, and supporting organizational growth initiatives.

Requirements

Associate’s Degree, Technical Certification, Military Technical Training, or equivalent practical experience in: Mechatronics and Electronics, Electrical Engineering Technology, Industrial Maintenance, Automation Technology or related technical disciplines
Minimum 8 years of experience in: Field Service, Industrial Equipment Maintenance, Mechatronic Systems, Electrical and Electronic Troubleshooting
Strong knowledge of: Electrical systems, Low-voltage and control systems, Electronics diagnostics, Mechanical assemblies, Network-connected equipment
Experience reading and interpreting: Electrical schematics, Wiring diagrams, Technical manuals, Service documentation
Extensive experience supporting geographically distributed equipment networks.
Experience creating technical training programs and training technicians.
Proven ability to work independently with minimal supervision.
Strong technical problem-solving and troubleshooting skills.
Ability and willingness to travel extensively throughout the United States.
Valid U.S. Driver’s License with a clean driving record.
Ability to travel by airplane, train, and automobile as required.
Ability to lift and transport equipment when necessary.

Nice To Haves

Experience with EV charging infrastructure, battery systems, mobility solutions, or related technologies.
Previous experience supporting key national accounts.
Experience managing subcontractors or service partners.
Prior supervisory or team leadership experience.
Project management experience.

Responsibilities

Perform preventive maintenance, corrective maintenance, and emergency repairs on technical service stations across the United States
Diagnose and resolve complex electrical, electronic, and mechatronic issues
Conduct installations, commissioning, upgrades, and retrofits
Perform root-cause analysis and implement corrective actions
Ensure maximum uptime and operational performance of customer assets
Maintain detailed service documentation and technical reports
Act as the primary technical point of contact for a nationally recognized key customer
Build and maintain strong customer relationships
Provide technical guidance and recommendations to customer stakeholders
Ensure exceptional customer service and professionalism during all field activities
Develop and maintain technical training materials and service documentation
Create structured training and qualification programs for internal teams and service partners
Conduct hands-on and classroom-based training sessions
Support knowledge transfer and continuous improvement initiatives
Identify opportunities to improve service efficiency, reliability, and operational performance
Assist in developing standard operating procedures and service best practices
Collaborate closely with engineering, operations, product management, and customer success teams

Benefits

Individual Coverage Health Reimbursement Arrangement (ICHRA), with Swobbee contributing $800 per month toward qualifying health insurance coverage.
20 days of Paid Time Off (PTO) annually
Swobbee observes all U.S. federal holidays.
Paid sick leave in accordance with applicable state and local regulations.
Opportunity to support a premier national customer
High degree of autonomy and responsibility
Nationwide impact on critical mobility infrastructure
Dynamic and growing international organization
Significant leadership growth opportunity
Clear path toward Service Manager – USA
Opportunity to shape the future of our U.S. service operations