Senior Field Service Technician
About The Position
The Senior Field Service Technician will operate within our customer’s facilities performing the maintenance function per the Intelligrated contract. This role is critical to the smooth operation of our customer’s distribution centers and will be required to perform troubleshooting, repair, and preventive maintenance of our customer’s various material handling systems. As a Senior Field Service Technician, you will take the initiative to coordinate with other departments the activities required for the safe and satisfactory completion of any job tasks and will represent Intelligrated on site and will also need to follow our customer’s guidelines. You will report directly to our Field Service Manager and you will work out of our Perris, CA location on a Hybrid work schedule.
Requirements
- Troubleshooting, repair, and preventive maintenance of material handling systems
- Coordination with other departments for job completion
- Following customer guidelines
- Diagnosing mechanical and electrical problems using technical drawings and diagnostic tools
- Operating material handling equipment, battery equipment, moving machinery, and other powered equipment
- Utilizing TCPiP as a troubleshooting/setup tool
- Performing preventive maintenance and repairs on various equipment
- Troubleshooting and repairing complex electrical/electronic problems with equipment, networks, PC logic controls, PLCs and external I/O devices
- Providing resolutions to mechanical, technical/controls issues
- Documenting customer support issues in CMMS and Dashboard database
- Maintaining inventory of company supplied tools and PPE
- Completing appropriate paperwork in a timely manner
- Adhering to all department and company standards, operating procedures and safety requirements
- Ability to work at heights using fall protection PPE.
Responsibilities
- Assists other Technicians in the repair and maintenance of distribution center material handling equipment
- Completes work orders, records, logs and other computer-based documents according to established procedures
- Diagnoses mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g., multi-meter, laptop)
- Follows appropriate safety procedures and use Personal Protective Equipment (PPE) while maintaining equipment (Lock Out/Tag Out, Arc Flash, etc.) and ensures a safe work environment by eliminating potential equipment safety hazards.
- Operates material handling equipment, battery equipment, moving machinery, and other powered equipment
- Utilizes TCPiP as a troubleshooting/setup tool
- Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures
- Troubleshoots and repairs complex electrical/electronic problems with equipment, networks, PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
- Assists in the development of specific technical and training documentation
- Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
- Provides information to the Customer Service Department and other members of management to enhance Customer Service success
- Follows up with customers and other departments to ensure issues have been resolved
- Participates in cleaning the conveyor systems, maintenance shop area, and part cage as appropriate
- Maintains inventory of company supplied tools and PPE
- Completes appropriate paperwork in a timely manner
- Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement
- May be required to perform other duties as requested, directed, or assigned
- Ability to work at heights using fall protection PPE.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
