Senior Service Specialist

K2 Services•West Conshohocken, PA

18h•Onsite

About The Position

The Senior Service Specialist delivers administrative and operational support across client environments, with a focus on exceptional service delivery and client satisfaction. The role supports mail, copy, print, hospitality, facilities, reception, and office support operations. As an on-site resource, the specialist handles complex service requests, supports day-to-day operations, and helps coordinate workflows while maintaining professionalism, operational efficiency, and adherence to client standards.

Requirements

High school diploma or GED.
At least 1 year of professional-level work experience in a production setting.
Working knowledge of PC applications, including Microsoft Office, especially Word, Outlook, and Excel.
Ability to multitask with attention to detail.
Ability to resolve issues with professionalism and tact.
Ability to lift or move 40 pounds or more.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 pounds.
Ability to walk, bend, kneel, stand, or sit for extended periods.

Nice To Haves

Previous experience in a client service-oriented field, preferably in a professional office services environment.

Responsibilities

Coordinate and maintain client conference rooms, common areas, kitchens, and guest offices; ensure spaces are clean, stocked, and ready for use.
Place catering orders for meetings and events.
Organize and distribute kitchen supplies, monitor inventory, and order supplies as needed.
Check audio-visual setups before meetings and work with the help desk to troubleshoot technical issues.
Maintain copy rooms, stock general supplies, deliver paper, and perform basic daily maintenance.
Accurately produce copy, print, and scan projects according to written instructions.
Prepare outgoing packages and mailing labels, apply metered postage, and sort, log, and distribute incoming mail and accountable packages.
Perform facilities support, which may include hanging pictures, small office moves, cleaning services, and communicating building or equipment concerns to client contacts.
Work independently on assigned production tasks.
Handle client complaints, including issues involving lost parcels, damaged packages, and untimely deliveries.
Perform other duties as requested.