Senior Service Specialist

K2 Services•West Palm Beach, FL

8d•$25 - $30•Onsite

About The Position

The Senior Service Specialist delivers high-level administrative and operational support across client environments, helping ensure exceptional service delivery and client satisfaction. The role supports mail, copy, print, hospitality, facilities, reception, and office operations. As a key on-site resource, the specialist handles complex service requests, supports day-to-day operations, and coordinates workflows while maintaining professionalism, efficiency, and adherence to client standards. The position includes administrative and operational support, reception and client service, hospitality and facilities coordination, and workflow coordination and quality assurance. The specialist independently manages assigned production and operational tasks, meets deadlines, maintains service quality, and complies with company policies, safety procedures, confidentiality standards, and client-specific requirements.

Requirements

High school diploma or GED.
Two to four years of experience in administrative support, office services, hospitality, facilities coordination, or client service environments.
Strong customer service and interpersonal skills, with a professional and client-focused demeanor.
Strong organizational and multitasking abilities, with attention to detail.
Ability to work independently and manage multiple responsibilities in a fast-paced environment.
Strong verbal and written communication skills.
Proficiency in Microsoft Word, Outlook, and Excel.
Ability to solve problems and resolve service-related issues professionally and tactfully.
Ability to maintain confidentiality and professionalism in client environments.
Flexible, dependable, adaptable, and team-oriented.
Ability to lift or move 40 pounds or more as needed.
Ability to grasp, lift, or carry packages using standard wheeled carts with load capacities up to 75 pounds.
Ability to walk, bend, kneel, stand, or sit for extended periods throughout the workday.

Nice To Haves

Experience supporting corporate, legal, professional services, or high-volume client environments.
Prior experience handling mail services, print/copy operations, reception, or facilities support is highly desirable.

Responsibilities

Provide administrative and operational support, including copy, print, scan, mail, reception, hospitality, facilities, and office coordination.
Process copy, print, and scan requests accurately and efficiently according to client instructions and quality standards.
Sort, meter, distribute, and track incoming and outgoing mail, accountable packages, and courier deliveries according to schedules and procedures.
Keep copy rooms, supply areas, conference rooms, kitchens, and common spaces organized and ready for use.
Greet visitors, answer incoming calls, and direct inquiries appropriately as a professional first point of contact.
Respond to client requests and questions, deliver customer service, and professionally address or escalate service issues as needed.
Maintain working relationships with clients, vendors, and internal stakeholders to support service delivery.
Coordinate conference room setups, hospitality services, catering support, and meeting room readiness.
Monitor and replenish office and kitchen supplies, maintain inventory, and order supplies as needed.
Assist with facilities support, including office moves, equipment coordination, hanging signage or pictures, and reporting building or maintenance concerns.
Support the appearance and functionality of the office environment.
Manage assigned production and operational tasks independently while meeting deadlines and quality standards.
Assist in prioritizing daily workflow to promote efficiency and timely completion of requests.
Monitor service activities and identify opportunities for process improvement, consistency, and enhanced client support.
Comply with company policies, safety procedures, confidentiality standards, and client-specific operational requirements.