Senior Service Specialist

K2 Services•Boston, MA

1d•$23•Onsite

About The Position

The Senior Service Specialist delivers high-quality on-site administrative and operational support within a client office environment. The role supports smooth day-to-day operations across mail handling, copy and print production, reception, hospitality, facilities support, and general office coordination. As a front-line representative of Opensity Solutions, the specialist provides professional customer service and helps maintain an efficient, welcoming workplace for clients and visitors. Opensity Solutions provides integrated operational platforms, automation, and advisory services to law firms, financial institutions, and professional services firms. Its capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services.

Requirements

At least 1 year of experience in customer service, administrative support, hospitality, facilities, or office services is preferred.
Strong customer service skills and a professional, client-focused attitude.
Ability to multitask and manage multiple responsibilities in a fast-paced environment.
Strong attention to detail and commitment to accuracy.
Ability to communicate effectively and professionally with clients, visitors, and team members.
Ability to resolve issues with tact, professionalism, and sound judgment.
Reliable, flexible, team-oriented, and strong work ethic.
Ability to lift or move up to 40 lbs as needed.
Ability to push, pull, or carry items using wheeled carts with loads up to 75 lbs.
Ability to stand, walk, bend, kneel, sit, and perform physical tasks throughout the workday.

Nice To Haves

Basic proficiency with office equipment and Microsoft Office applications.
Experience in a corporate, professional services, or client-facing environment.

Responsibilities

Sort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures.
Handle and deliver mail and courier items accurately and promptly within the client environment.
Organize and properly store mailroom materials and supplies.
Complete copy, print, and scan requests accurately according to written instructions and client requirements.
Maintain quality, accuracy, and timely completion of production tasks.
Maintain and operate copy and print equipment, and report technical issues or supply needs.
Answer incoming calls and route inquiries to the appropriate individuals or departments.
Greet and professionally announce visitors, assist with front desk operations, and support visitor management.
Provide professional customer service while representing the client and Opensity Solutions.
Coordinate the setup, maintenance, and readiness of conference rooms, meeting spaces, kitchens, and common areas.
Keep hospitality spaces clean, organized, and stocked with necessary supplies.
Manage kitchen and office supply inventory and place orders as needed.
Support catering setup, meeting preparation, and general hospitality requests.
Assist with basic facilities tasks, including office moves and hanging signage or artwork.
Monitor and report maintenance issues and equipment concerns to appropriate stakeholders.
Maintain the cleanliness and functionality of shared office spaces, including copy rooms and supply areas.
Support general workplace upkeep to maintain a professional and well-maintained environment.